Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.
Your Opportunity
Our Montreal office is looking for a Technical Support Analyst, to join the IT team and own the following responsibilities.
Work as part of the End User Services team, providing a range of IT support services to internal customers within the Quebec region and across Canada.
Set up desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
Provide support for hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.
Deliver in-person, service desk queue, and remote desktop support to customers.
Maintain supported computer inventory of hardware in the Asset Management Database.
Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues.
Ability to prioritize tasks, and work in a fast-paced customer service environment.
Understanding of networks and servers, previous exposure to a Windows network environment.
Participate in IT projects when needed.
Knowledge of iPhone, and Android devices.
Position requires the ability to perform light to moderate lifting up to 50lbs.
How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration.
You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high-quality work.
You identify, recommend, and are focused on effective service delivery to your clients.
You share in an inclusive and engaging work environment that develops, retains & attracts talent.
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
You grow your expertise through learning and professional development.
Your experience and education:
Bilingualism (French and English), Written and Spoken
Due to frequent communications and interactions by email and phone with English-speaking clients in Quebec and outside of Quebec, proficiency in spoken and written English is required for this position.
You have a minimum 2-3 years of experience in a similar end user services support role (Level 2).
You have relevant certifications such as CompTIA A+, Network+, MCP, MCDST.
Excellent communication and customer service skills to explain technical information clearly to non-technical users.
Maintain detailed documentation of issues, resolutions, and system configurations.
You have hands-on involvement managing user accounts within Active Directory.
You have working knowledge of Microsoft Authenticator.
Experience in addressing support tickets/requests in a queue environment (Service Now).
Strong problem-solving and analytical skills to diagnose and resolve technical issues.
You have strong working knowledge of the MS Office 365 + CoPilot, Outlook, and Windows 11.
You have familiarity with Microsoft Teams platform.
You have exposure to imaging software, and software deployment systems.
You can learn new technology quickly with minimal supervision.
Technical Support Analyst • Rue De La Gauchetière Ouest,Montreal
ERP pour les industries de l’habillement, de la chaussure et des biens de consommation.Notre clientèle mondiale comprend de nombreuses marques reconnues et continue de croître.Nous sommes à la rech... Show more
Ce poste est basé à Montréal, Canada.This position is based in Montreal, Canada.Talan est un groupe international de conseil et d’expertises technologiques qui accélère la transformation de ses cli... Show more
Elevate your career with Career Developers Inc.Senior Desktop Support Analyst in Montreal, CA.This on-site role focuses on Powershell automation and Windows support for a global user base.As a key ... Show more
Join the team in Montreal as an Application Production Support Analyst (Asset Finance), focusing on critical applications.Support a 24x7 environment and enhance financial systems with your expertis... Show more
Start your journey in investment banking as a Technical Support Analyst focused on production systems.Benefit from structured training in essential topics like DevOps, Python programming, and ITIL.... Show more
Global Banking Technology & Operations (GBTO) Canada delivers day‑to‑day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation.GBTO d... Show more
Environnement de travail sur site.Lieu de travail : 4333 rue Sainte-Catherine, Westmount (Québec) H3Z 1P9.Salaire annuel : 36,00 $ / heure basé sur une semaine de travail de 37,5 heures.Invera est ... Show more
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it.As a vertically integrated global powerhouse, we operate 17 manufacturing facilities... Show more
The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their trans... Show more
Provide L2/L3 application support for AxiomSL regulatory reporting platform and data warehouse reporting.Support end-to-end regulatory reporting lifecycle including data sourcing, transformation, a... Show more
Become a key player in cost transparency as a Technical Business Analyst focused on technology infrastructure.Use advanced tools to drive financial insights and decision-making.This role is centere... Show more
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
Act as a key analyst for Real-time Market Data systems.Provide Level 2 support, troubleshoot complex issues, and enhance operational resilience in a collaborative, hybrid environment.In this role, ... Show more
Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping clients... Show more
Join CAMP Systems as a Technical Support Analyst, where you will analyze engine performance data to enhance aircraft maintenance in the business aviation industry.Drive client success through data ... Show more
When applicable, Bombardier promotes flexible and hybrid work policies.At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and b... Show more
Employment Category: Intermediate Professional.Diagnose and resolve problems related to FIX connections and message flows.Create, configure and maintain business and technical rules in the platform... Show more
A Technical Business Analyst in an IT environment with significant experience working with multi‑org & global implementations.Act as Interface between business partners, data source owners and appl... Show more
Become a Bilingual IT Support Analyst with FYihealth Group, located in Montreal.You'll be the initial contact for IT issues, promoting efficiency across multiple brands including FYidoctors and Bon... Show more
