Senior Manager, Operations Excellence

Are you looking to join one of Greater Toronto’s Top 2026 Employers ?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients.

We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary This position is responsible for developing, managing, and implementing new back office service offerings for OMA members through a well-developed understanding of physician practice settings.

The position will engage vendors and members in the development and validation of products and/or services that meet member needs and develop recommendations for decision-making in alignment with the OMA’s strategy.

How you will make a difference Engaging in the development and validation of back-office products and services that meet member needs. Developing initial product and service proposals in collaboration with relevant OMA departments and vendors.

Participating in proposal reviews with member reference group and other departments to validate offerings and manage implementation of making the service offering available to membership.

Driving member engagement through events, webinars and other engagement approaches to bring awareness to new back-office product and service offerings.

Investigating new and innovative approaches to support optimal physician practice settings (i.e.

new back-office service needs, new IT based systems enabling improved workflow, new HR based practices to meet regulatory/practice needs).

Focusing on future methods of improving physician practice settings.

Monitoring key measures related to the uptake of product and service offerings by members to inform next steps in the development of relevant offerings.

Administrative/logistical/cross-functional collaboration needs to enable department activities.

Requirements that are important to us Undergraduate degree in Business Administration or a degree in another quantitative discipline Six to nine years experience in understanding physician practice settings to relate to the needs of physician groups and guide solution and services development for new service offerings Experience with practice management is an asset PMI designation is considered an asset Ability to gather information, perform data analysis and market research.

Familiarity with business case development.

Understanding of physician practice settings (i.e.

family medicine practice, community specialist practice, hospital-based practice).

Ability to lead a team of cross-functional resources through product/service implementation and manage stakeholder expectations of multiple teams.

Excellent communication and presentation skills with strength in building relationships.

Experience with procurement processes (i.e.

RFx) and negotiations.

Experience in change management and introducing new products/services into physician settings.

Understanding of health, safety and compliance requirements of physician practice settings.

Experience with project management or other planning software preferred (i.e.

Smartsheet).

The OMA has moved to a permanent hybrid work environment.

As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity A commitment to growth and development through paid professional development and continuous in-house learning A friendly and flexible hybrid work environment Competitive total rewards package including a hiring salary range of $92,835- $98,640 plus pension plan and a bonus program Exceptional group benefits package, including a spending account and a robust wellness program An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

• Facebook | Twitter | Instagram | YouTube | LinkedIn ­­ We're excited to share this opportunity, which is for an newly created position on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

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