System Specialist

SUMMARY

The Systems Specialist is responsible for supporting the delivery, configuration and continuous improvement of Warehouse Management System (WMS) solutions across DSV Canada's customer operations. As a member of the Application & Integration team, this role partners with Operations, Project Management, Global IT, Project Engineering and customer stakeholders to deliver reliable technology solutions that enable efficient, scalable and standardized warehouse operations. Working across both implementation projects and existing customer environments, the Systems Specialist participates throughout the application lifecycle, including requirements gathering, solution design, system configuration, testing, deployment and post-go-live support. This position combines technical aptitude with operational understanding to ensure technology solutions effectively support business objectives while aligning with DSV standards and best practices. The Systems Specialist also contributes to continuous improvement initiatives by identifying opportunities to enhance application functionality, streamline operational processes and improve the overall customer experience. Success in this role is built on collaboration, analytical thinking, strong communication and a commitment to delivering high-quality technology solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Business Analysis & Solution Design

• Partner with Operations, customers and project stakeholders to understand business requirements, operational workflows and application needs.
• Translate business requirements into functional system solutions that align with operational objectives and DSV application standards.
• Develop functional specifications, process documentation and solution recommendations to support implementation activities.
• Participate in customer workshops, design reviews and solution discussions throughout the project lifecycle.
• Recommend standardized processes that balance customer requirements with scalable and supportable application solutions.

Application Configuration & Solution Delivery

• Configure, validate and maintain Warehouse Management System functionality based on approved business requirements.
• Support implementation activities from project initiation through deployment, stabilization and Hypercare.
• Execute and support Functional Acceptance Testing (FAT), System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Analyze system defects, coordinate issue resolution and validate application enhancements prior to production deployment.
• Support application releases while ensuring quality, stability and operational readiness.

Systems Integration & Interface Management

• Support the implementation and maintenance of EDI, API and other application interfaces between customer systems and DSV platforms.
• Gather, document and validate interface requirements in collaboration with customers, Operations and technical teams.
• Develop and maintain interface mapping documentation, field-level specifications and business rules supporting data exchange.
• Coordinate interface testing activities and validate inbound and outbound transaction processing.
• Analyze interface failures, identify root causes and support timely issue resolution.
• Collaborate with internal development teams, Global IT and external partners to support successful integration delivery.
• Maintain interface documentation to ensure consistency, traceability and long-term supportability.

Application Support & Continuous Improvement

• Provide functional support for Warehouse Management System applications across multiple customer operations.
• Investigate application issues, perform root cause analysis and recommend sustainable solutions.
• Identify opportunities to improve application functionality, user experience and operational efficiency.
• Support application upgrades, feature enhancements and system optimization initiatives.
• Maintain application documentation, knowledge articles and standard operating procedures.

6. Stakeholder Engagement

• Act as the functional liaison between Operations, customers, Global IT and technical integration teams.
• Communicate application and interface status throughout project delivery.
• Facilitate discussions regarding business requirements, application functionality and systems integration.
• Support customer readiness through functional demonstrations, testing coordination and knowledge transfer.
• Promote DSV application governance and integration standards.

SKILLS & ABILITIES

Education

• Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Business, Engineering or a related discipline.
• Equivalent combinations of education, professional certifications and relevant experience may be considered.
• Professional certifications related to business analysis, project management or supply chain technology (CBAP, PMI, ITIL or similar) are considered an asset.

Experience

• Minimum three (3) years of experience supporting enterprise applications, Warehouse Management Systems (WMS) or supply chain technology solutions.
• Experience gathering, documenting and validating business and functional requirements.
• Experience supporting customer implementations throughout the project lifecycle, including design, configuration, testing and deployment.
• Experience supporting EDI, API or enterprise application integrations.
• Experience working within logistics, warehousing, retail, manufacturing or third-party logistics (3PL) environments.
• Experience facilitating customer workshops, requirements sessions and solution reviews.
• Demonstrated ability to troubleshoot application issues and recommend sustainable business solutions.
• Experience supporting multiple projects while managing competing priorities and deadlines.

Technical Skills

• Warehouse Management Systems (CargoWise or comparable WMS platforms)
• Business Requirements Gathering & Functional Analysis
• Application Configuration & Functional Testing (FAT, SIT & UAT)
• EDI & API Integration Requirements and Interface Mapping
• Functional Specifications & Business Process Documentation
• SQL Querying & Data Validation
• Business Process Mapping & Workflow Analysis
• Microsoft Excel (Advanced) & Microsoft Office Suite
• Root Cause Analysis & Application Troubleshooting
• Stakeholder Communication & Cross-Functional Collaboration

SUCCESS MEASURES

Success in this role will be measured by:

• Delivery of high-quality application solutions that meet business requirements and support successful customer implementations.
• Accurate configuration, testing and validation of Warehouse Management System functionality, including EDI/API integrations.
• Development of clear business requirements, functional specifications and interface mapping documentation that support scalable and standardized solutions.
• Timely resolution of application and integration issues while maintaining a high level of customer satisfaction and operational continuity.
• Active contribution to continuous improvement initiatives that enhance application performance, standardization and overall operational efficiency.

Language Skills

• English (reading, writing, verbal).
• Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
• Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).

CORE COMPETENCIES

Leader of Others

☐ Accountability

☐ Business Acumen

☐ Communication / Building Partnership

☐ Developing Oneself

☐ Developing Others

☐ Drive for Results

☐ Embracing Change

☐ Problem Solving

☐ Empowerment

☐ Leadership Excellence

☐ Leading Change

☐ Problem Solving

Independent Contributor

☒ Accountability

☒ Communication / Building Partnership

☒ Customer Orientation

☒ Developing Oneself

☒ Drive for Results

☒ Embracing Change

☒ Problem Solving

☒ Professional Competencies

DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit and follow us on and . DSV does not use AI to screen candidates during the recruitment process