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Director of Luxury Wellness & Fitness Experiences
Director of Luxury Wellness & Fitness ExperiencesSurin Group • Timmins, ON, CA
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Director of Luxury Wellness & Fitness Experiences

Director of Luxury Wellness & Fitness Experiences

Surin Group • Timmins, ON, CA
18 days ago
Job type
  • Full-time
Job description

Fitness & Wellness Manager – Rimrock Banff

As Rimrock Banff prepares to re-emerge as the first Emblems Collection retreat in North America, we are not just reopening but redefining luxury wellness. The Fitness & Wellness Manager will lead the strategic vision and daily operations of our holistic wellness ecosystem, from state‑of‑the‑art fitness facilities to restorative hydrotherapy and curated lifestyle activations.

Key Responsibilities

  • Lead the strategic vision and day‑to‑day operations of the property’s wellness ecosystem, including fitness centre, group studios, hydrotherapy areas, infinity pool and restorative spaces.
  • Curate a diverse portfolio of wellness experiences, from low‑impact restorative sessions to high‑performance, results‑driven programs.
  • Champion a refined guest journey that moves seamlessly from exertion to recovery, creating a balance of sweat and stillness.
  • Develop a calendar of innovative programming—functional training, HIIT, yoga, mobility sessions and recovery workshops—ensuring offerings are inclusive and reflect a modern luxury lifestyle.
  • Act as the property’s wellness ambassador, engaging guests, offering bespoke guidance and building meaningful connections.
  • Collaborate with Spa, Culinary Rooms and Marketing teams to create integrated wellness retreats, recovery menus and narrative‑driven activations.
  • Recruit, coach and inspire the fitness, wellness and activation teams, fostering a culture of excellence, growth and innovation.
  • Cultivate partnerships with local and global practitioners to deliver pop‑ups, retreats and unique activations.
  • Collaborate with Sales and Events to support group activations, wellness retreats and promotional opportunities.
  • Oversee scheduling, usage metrics and guest feedback to optimize programming and anticipate emerging needs.
  • Manage the departmental budget, payroll and productivity metrics to achieve financial goals while maintaining exceptional standards.
  • Lead facility audits, preventive maintenance planning (with Engineering) and Health & Safety compliance across all wellness spaces.
  • Champion sustainability through sourcing eco‑conscious products and integrating mindful practices into hydrotherapy and pool operations.
  • Introduce self‑guided wellness experiences via digital integration (app‑enabled workouts, guided routines).
  • Track program engagement and ROI using data‑driven insights to refine and evolve offerings.
  • Represent Rimrock Banff in luxury wellness networks and industry events, positioning the property as a destination of intentional wellbeing.

Qualifications

  • 3 years of progressive leadership experience in luxury hospitality wellness programming or fitness operations.
  • Certification in personal training, yoga, group fitness or related wellness disciplines.
  • A holistic wellness vision that balances strength, mobility, mindfulness and recovery.
  • Experience curating luxury wellness experiences with a guest‑first mindset.
  • Strong leadership skills with proven ability to build and inspire teams.
  • Operational acumen in budgeting, scheduling, safety compliance and facility management.
  • Passion for wellness storytelling and the ability to engage guests on personal journeys.
  • Experience opening or relaunching wellness‑focused facilities.
  • Exposure to spa, retreat or destination wellness programming.
  • Knowledge of luxury travel and wellness trends.
  • Connections within fitness, mindfulness or wellness networks.
  • Familiarity with Banff National Park and mountain adventure markets.
  • Who You Are

    You’re a captain, strategist and persuader—intense, driven and energized by change. You thrive in fast‑paced environments where innovation is required and variety keeps you moving. You’re proactive, persuasive, and as comfortable leading with authority as motivating and inspiring others. You think quickly, connect easily, and adapt seamlessly to evolving conditions. You see wellness as a lifestyle, not a checklist, and lead with bold, results‑oriented style, always keeping the guest’s transformation at the heart.

    Visa Requirements

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

    Benefits & Compensation

    Competitive salary, comprehensive benefits package (Medical, Vision & Dental), extended mental health coverage, mortgage benefits, pension plan with employer matching up to 5 % and an employee travel program with discounts on room rates and food & beverage at Accor properties worldwide.

    Benefits & Perks

    Access to the Mountain Explorer Travel Program exclusive rate 50 % off on food & beverage at Fairmont Resorts, one complimentary buffet meal per shift in staff cafeteria.

    Equal Opportunity Statement

    We are an equal‑opportunity employer. All qualified applicants will receive consideration. We welcome applicants from all backgrounds and thrive on inclusive environments.

    Assistant General Manager – Planet Fitness

    We are seeking an Assistant General Manager to support the Club Manager in delivering an exceptional, judgment‑free member experience for our Planet Fitness club. The role involves managing staff, maintaining a welcoming atmosphere, overseeing facility cleanliness, ordering supplies, tracking metrics and supporting marketing efforts.

    Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high‑performing staff of Member Service Representatives, Trainers and Custodians.
  • Maintain a welcoming atmosphere for members, prospective guests and ensure staff follows superior customer service guidelines.
  • Assist with staff management, scheduling and provide backup support to the Club Manager as needed.
  • Lead front‑desk related activities : greeting members, answering calls, enrolling new members, logging amenities and communicating updates.
  • Use the club’s software to check members into the system, conduct tours and finalize sign‑ups.
  • Assist in ordering supplies within a specific budget and manage inventory.
  • Track weekly, monthly and annual statistics and reports.
  • Support marketing efforts to ensure staff are trained on promotions.
  • Oversee facility cleanliness, maintenance, and safety—regular cleaning, reporting repairs, and coordinating with Facilities and Maintenance.
  • Handle physical demands : standing, walking, occasional lifting up to 50 lb, and occasionally encountering chemicals.
  • Qualifications and Requirements

  • Must be 18 years of age or older.
  • High school diploma or GED equivalent.
  • 1–2 years of experience in customer service—preferably in a gym or retail environment.
  • Current CPR certification.
  • Basic computer proficiency (Microsoft Office Suite).
  • Strong customer service and problem‑resolution skills.
  • Solid supervisory diplomacy and listening skills.
  • Ability to work independently and as part of a team.
  • Valid driver’s licence, acceptable driving record and reliable transportation.
  • Remote Work

    No

    Employment Type

    Full‑time

    Equal Opportunity Statement

    We are an equal‑opportunity employer. All qualified applicants will receive consideration. We promote an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives.

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    Director Experience • Timmins, ON, CA

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