Front Desk Agent, Forest Park Hotel

What will be your daily

pursuit?

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience!

What will your compensation be?

The starting salary for this position is $18.00 per hour.

When does this adventure begin?

This is a full-time, year-round position beginning September 22, 2025

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

Front Desk Agents ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Responsibilities may include:

• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures.
• Perform related Front Desk duties as directed by Supervisor

What skills and experience do you need for this job?

• Previous guest facing / recepionist experience or education an asset
• Neat and clean in appearance and work habits
• Pleasing, outgoing personality
• Knowledge of languages is considered an asset
• Ability to accept direction
• Solid understanding of guest service principles
• Good communication skills
• Knowledge of computers, will train
• Typing skills an asset
• Ability to work within a Team

What will your work environment be like?

• Beautiful.You’llbeworkingintheiconic,unforgettableand inspiring location.Regardless of what your role is with us,you’llreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.You'llbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.You’llspend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds withassistance) asrequired

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!