Technical Service Representative Expanded Mining Products (EMP)

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Finning Canada is hiring two permanent Technical Service Representatives - Expanded Mining Products (EMP) to support our Service Operations this role you will be responsible for maintaining strong customer relationships and providing technical support for shovel and drill machines across mining operations. You will ensure that equipment operation and maintenance meet Caterpillar OEM standards and specifications while proactively helping customers improve performance and reliability. Key duties include scheduling customer visits resolving customer concerns and anticipating future customer requirements to deliver bestinclass service and support.

The role may be based in BC and / or AB.

What we can offer you :

Great people and place to work with a hybrid work opportunity

Career advancement and training opportunities

Pension and employee stock purchase plans with company contributions

Extensive health benefits including group medical and dental benefits and short-term and long-term disability benefits

For this position the expected base salary range is between $105000 and $125000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and the candidates experience qualifications and fit for the role.

Job Description :

Major Job Functions :

Responsible for scheduling customer visits setting agendas and writing monthly reports on customer update

Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customer site

Minimize downtime and maintain production requirements as scheduled

Send technical analysis to the customers and provide the customer with recommended service options

Based on the technical audit of the machine and analysis report the TSR will make recommendations to the customer on what components will need to be changed

Must develop and maintain open lines of communication with all supportive departments

Experience :

Seasoned HET / Millwright or P. Engg with significant mechanical or high voltage electrical experience or with appropriate mining experience

Minimum 5 years experience in a customer service role

Shovel and Drills equipment knowledge

Caterpillar equipment knowledge is considered an asset

Strong communication skills including verbal and written

Strong organizational and time management skills with high attention to detail

Contribute positively to a quality team environment

Strong problem-solving skills

Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

Ability to work well under pressure

Self-starter and ability to work in a team environment as well as independently

Please NOTE :

Job is based out of the BC region or Edmonton

Must be able to work a 7x7 shift work rotation.

Company vehicle provided

Must be able to work from heights andwork outside for extended amounts of time

Must be able to gain access to mine sites

Drivers Abstract : This offer is contingent on a satisfactory review of your drivers abstract which may be obtained at any local registry branch and the cost of this Drivers Abstract will be the candidates responsibility.

You are required to maintain a valid Drivers License at all times and agree to provide an Annual Drivers Abstract. If at any time your Drivers License is revoked or restricted you are required to inform the Company immediately.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 105000 - 125000