Front Desk Agent

Job Description

Job Description

Front Desk Agent

Position Information

Primary Location: On MV Saga X -Company Vessel alongside Squamish, BC

Employee Status: Rotational – 28 days on/14 days off

Company Operating Name: Bridgemans Crew Management Ltd.

Business Address: 342 Water St, Vancouver, BC

Terms of Employment: Hourly - Rotational

Language of Work: English

Hourly Wage: $CAD 21.33 / hour

Benefits Package offered: Extended Health Benefits

Contact Information:

The Company:

Bridgemans Services Group is a leading provider of turnkey marine infrastructure, offering premium floating workforce accommodations (floatels), marine logistics, and marine construction services. Headquartered in Vancouver, BC, Bridgemans operates globally, helping industry leaders execute complex projects in remote locations safely, sustainably, and in partnership with local communities.

We hire passionate professionals across a diverse range of operational roles to support our floating accommodations and marine fleet, including deckhands, marine officers, and captains, as well as hospitality, culinary, and housekeeping team members who ensure our residents and crew experience top-tier service on board our floatels.

Floatel Life:
At Bridgemans, we believe that providing an exceptional living and working environment is essential to supporting our workforce. When you join our team, you will enjoy comfortable accommodations complemented by delicious, freshly prepared meals. Beyond the workday, our floatels foster community and social engagement, featuring fully equipped games rooms and recreational activities, a dedicated fitness area, and an onboard convenience store to ensure you have everything you need right at your fingertips.

Career Advancement:
At Bridgemans, a job is just the beginning of an exciting professional journey. We are dedicated to fueling your long-term growth by supplying and supporting essential marine certifications, actively opening doors to dynamic marine careers around the world. Whether you are looking to advance within our fleet or expand your horizons across the global maritime industry, we provide the tools, training, and pathways you need to chart a successful course for your future.

Benefits:
Your health, well-being, and peace of mind are top priorities. That is why we offer a comprehensive benefits package designed to support you both on and off the job.

Schedule:
Getting you to and from the floatel is completely seamless and stress-free. Bridgemans pays for your flights (from major Canadian cities) and transportation to and from the project site, ensuring your travel is fully arranged and supported for every shift rotation.

Rotational schedule may vary by department but is typically 28 days on / 14 days off.

Key Responsibilities:

Reporting to the Hotel Manager, the responsibilities and essential job functions include, but are not limited to, the following:

• Check in and check out guests in a confident, professional, and friendly manner.
• Follow up with the guest after check-in to ensure the guest is satisfied with the accommodations as well as offer any assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests with the highest level of hospitality.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals, noting special requests, and blocking rooms as necessary.
• Complete all items as listed on shift checklists.
• Bucket checks to be performed by each shift to verify data as it pertains to the Bechtel accommodations lists and guest signature on the Check In Slip.
• Prepare statistical & daily reports.
• Issue guest safety deposit boxes as requested.
• Advise guests of any messages, mail, faxes, etc., received for them.
• Communicate services and in-house amenities to guests.
• Take, record, and relay messages accurately, completely, and legibly
• Communicate pertinent guest information to designated departments/personnel
• Meet with departing Front Desk Agent to review business status, log book, and follow-up items.
• Provide Concierge service – knowledge of local restaurants, local attractions, guest amenities, guest activities and events on board the Vessel.
• Knowledgeable of Vessel fire and emergency procedures.
• Keep the front desk as well as the lobby areas clean and well organized.
• Assist with reservations in a professional manner.
• Legibly document maintenance needs in the front desk log and submit to the Manager.
• Maintain complete knowledge at all times of:

- All Vessel features/services, hours of operation.

-All room types, numbers, layout, décor, and locations.

-Daily house count and expected arrivals/departures.

-Room availability status for any given day.

-Scheduled daily events & activities.

• Balance all miscellaneous income departments against vouchers and property management system totals.
• Initiate the Night Audit process in the Property Management system.
• Prepare all next day guest reservations arrivals Check In Slips.
• Prepare all management reports for vessel management.
• Prepare appropriate housekeeping reports for the next business day.
• Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Tour Host, Lobby coverage, and any other department that requires assistance.

Qualifications:

• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Be able to work in a standing position for long periods of time.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Ability to effectively deal with internal and external customers.
• Ability to work under pressure during the check-in/check-out process and to handle multiple tasks at once.
• Punctuality and regular, reliable attendance
• Honesty and Integrity
• Required to hold valid MED Domestic Vessel Safety certificate, Crowd and Crisis Management certificate, marine medical certificate, which employer will support arranging and subsidizing

Working Conditions:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50lbs
• Frequent kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramps

At Bridgemans Services Group we believe that each employee contributes directly to our growth and success. We are committed to workplace excellence, safe work environments and the communities where we work and live. Bridgemans hires on the basis of merit and is committed to employment equity and diversity.