Field Service Technician

Role :

Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

Responsibilities and Duties :

• Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
• Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
• Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer’s sites in assigned area, as required
• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24 / 7
• Prepare field reports, as required
• Liaise with Help Desk on escalated issues
• Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
• Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
• Identify cable pathways
• Test, review and troubleshoot installed systems
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
• Troubleshoot cabling, hardware and network related issues in the field
• Operate hand and power tools ( drill)
• Apply proficient computer skills and solid knowledge of computer networking
• Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
• Work independently and collaboratively with other team members to achieve common project / site objectives

Occupational Requirements :

Technical Requirements :

Personal Requirements :