Director of Operations Ottawa / Gatineau

A QSR / Fast casual Director of Operations or a 2-5 year Regional Manager who is ready for the next step in their career.

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.

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Our client is in search of The Director of Operations who is the brand leader for all day-to-day operations. The Director is responsible for driving operations excellence, exceeding the brand’s high standards for quality, service and cleanliness and ensuring the restaurants in the market are always sharp, safe and ready for business.

The Director of Operations achieves success by building a winning team capable of executing our plans and by growing EBITA in accordance with good business practices.

We are a group of down-to-earth and results-oriented people with a vision to be the best operated Quick Service Restaurants in Canada. If you are highly motivated, genuine, disciplined, committed, honest and extremely organized, with a successful track record in driving sales, then we WILL be right for you!

1. People

a. Represent the company Mission, Vision and Core Values

b. Find, train, certify, develop and retain high quality District Managers

c. Lead, Manage and Accountability for District Managers

d. Foster employee retention by maintaining a respectful working

environment throughout the organization

2. Quality

a. Exceed our brand standards of exceptional Quality, Service and

Cleanliness at each location

b. Grow sales through an exceptional guest experience

3. Systems & Process Execution

a. Oversee profit, sales and guest count growth for the brand

b. Ensure all company systems, practices, policies, routines and processes

are implemented and followed

c. Ensure Training and Certification are in place and all appropriate staff

receive the comprehensive training necessary for their job

d. Monitor and correct Process Execution as required

e. Ensure the execution of new products and processes are to standard

f. Ensure systems are in place and executed properly to maintain the

building, equipment and premise in a meticulous manner

g. Ensure all food safety, worker safety and employment standards

procedures are strictly adhered to

4. Planning

a. Evaluate Restaurant Performance and coach District Managers on Action

Plans

b. Consistently and effectively communicate the company’s objectives to all

store management teams through organized and scheduled conference

calls, meetings and / or electronic communications

c. Coach District Managers to promote the brand through community

nvolvement activities to develop and support Local Store Marketing plans

to drive sales and guest count

d. Lead the annual planning process by aligning goals with the corporate

strategic annual operating plan

e. Prepare and interpret financial and operational reports, analyze data and

develop solutions to ensure operating goals are achieved

f. Analyze and identify gaps in area operational performance and addresses

them to maximize performance and achieve goals

5. Development

a. Ensure a quality start-up and opening for all New Restaurant Growth

6. Culture

a. Createes and maintainn a positive work climate that promotes best-inclass

tenure

b. Build the team according to our Core Values with the company type

of people

Konwledge / Skills / Abilites

Advanced understanding and technically competent in all quick-service

restaurant operating systems is a must!

• Proven track record of training, developing and coaching others
• Strong financial acumen and ability to manage P&Ls, establish restaurant budgets,

and ensure achievement of the company’s P&L targets through systems and

process

KPIs are measured at the portfolio level

brand standards in all operations categories at all locations on all shifts (Speed

of Service, OSAT, REV, GPS)

Certification Level, Tenure and Safety

core processes

Education

5+ years of QSR experience at a multi-unit level

College diploma or university degree is an asset