Senior Program Manager, Amazon Flex Canada, Flex Canada

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

The ideal candidate thrives in an ambiguous environment, is a business owner who understands the key levers to drive high performance, and can operationalize and scale those levers. They dive deep, using excellent analytical and problem solving skills to identify root causes and develop action plans. The ideal candidate also communicates effectively with internal and external stakeholders across various levels in the organization, building strong relationships based on collaboration and trust. The ideal candidate also has the ability to stay focused when working autonomously.

Key job responsibilities

• Own the long-term road map for improving business results
• Develop and utilize data inputs and KPI’s to inform operational adjustments and long-term technical solutions.
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives
• Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.
• Define and create processes that will scale to meet growing business demands.
• Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves

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