Client Services Coordinatorfreelance.ca • Pembroke, Canada
Client Services Coordinator
freelance.ca • Pembroke, Canada
30+ days ago
Job type
- Full-time
Job descriptionProcesses all new referrals and incoming updates and communicates relevant information to teams as required. Ensures care providers are scheduled effectively and efficiently to ensure client needs are met. Communicates with patients, families and care staff regarding scheduling requirements or changes. Provides customer service support by responding to client inquiries as required. Maintains accurate records of care provider availability in the AlayaCare system. Take into consideration the individual needs of patients (and families) and of care providers when making decisions. Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders Actively pursues positive relationships with care providers, patients and staff. Follow up appropriately on time sensitive matters. Resolve or escalate, as required, client / family / staff concerns / issues. Ensures documentation is completed as per organizational policies and procedures. Respond to faxes and emails in a timely manner. Enters and / or escalates critical and relevant information to ensure appropriate and timely follow-up. Able to provide assistance in the field to provide care to clients if the need arises (Certified Personal Support Workers only). Other duties as determined by the Program Manager, Clinical Services or designate. Experience in home health scheduling highly desirable 1 year of Office or Medical Administration and / or Scheduling Experience an asset Bilingualism preferred RRSP match Company-sponsored health and dental benefits for you and your family Monthly & Yearly bonuses
REQUIRED SKILLS
- Excellent communication and customer service skills
- Experience with AlayaCare an asset
- Ability to prioritize and multitask to meet tight deadlines
- Experience with MS Word, Excel, and Outlook
- Experience in home healthcare and scheduling an asset
- Demonstrates professionalism and fosters a positive work culture at all times
- Capable of organizing and inputting large amounts of data with accuracy
- Able to work independently and as part of a team
ROLES & RESPONSIBILITIES
REQUIREMENTS
BENEFITS
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Service Coordinator • Pembroke, Canada
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