Implementation Consultant

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT‑enabled cloud‑based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We are currently looking for Implementation Consultants and Analysts to join our team at our office in Raleigh, NC, or Montreal or Toronto, Canada.

What you’ll do

• Lead customer interactions, communications, and identifying ways to get the most value out of the product.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end‑user satisfaction.
• Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
• Deliver formal training to client project team members and / or end‑users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus

About you

What’s in it for you

About us

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile‑first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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