Property Manager

ABOUT THE ROLE

The Property Manager leads on-site operations and staff to deliver exceptional service, resident satisfaction, and operational excellence—ensuring every interaction reflects Hazelview’s high standards and drives key performance outcomes.

KEY RESPONSIBILITIES

Customer Service

• Deliver an exceptional resident experience by ensuring a high level of responsiveness, professionalism, and care in every interaction.
• Promptly and effectively address resident inquiries, concerns, and service requests.
• Act as a trusted on-site resource for residents, providing information about suite features, building amenities, and community events.
• Oversee and coordinate all “move-in” and “move-out” procedures, ensuring units are in pristine condition and residents experience a seamless transition.
• Conduct regular building and suite inspections to ensure compliance with company standards.
• Lead by example in maintaining a clean, professional appearance and fostering a welcoming environment throughout the property.

Operations

• Oversee the day-to-day operations of the property, ensuring it is maintained to Hazelview’s standards of excellence.
• Conduct regular inspections of the building, equipment, and grounds to identify maintenance or safety issues, and coordinate timely resolutions.
• Coordinate with maintenance and cleaning teams to ensure consistent service delivery and operational efficiency.
• Support the procurement process for repairs, renovations, and maintenance projects by coordinating with the Facilities Coordinator, who will obtain and evaluate contractor quotes ensuring that all quotes are submitted for final approval by the Senior Property Manager.
• Manage after-hours emergency response and ensure continuity of service and safety protocols.
• Enforce lease agreements, including rent collection, adherence to building policies, and issuance of required notices.
• Maintain compliance with all relevant legislation, including the Residential Tenancies Act, and represent Hazelview professionally at Landlord and Tenant Board hearings as required.
• Support leasing efforts by assisting with tours, renewals, and the implementation of on-site marketing initiatives.
• Collaborate with the Development team during turnover, commissioning, and early occupancy phases to ensure seamless handover, operational readiness, and resident satisfaction.
• Oversee and manage construction deficiencies and warranty tracking during the first year of occupancy. Oversee vendor commissioning, and support asset onboarding during stabilization and post-stabilization, ensuring a smooth transition to full operations.
• Coordinate with the Development team during pre-occupancy to support vendor onboarding, suite inspections, and operational handover.
• Oversee construction deficiency tracking and warranty management throughout the first year of occupancy to ensure timely resolution and asset integrity.
• Ensure operational readiness by aligning site-level processes and staffing with occupancy timelines.

Leadership & Team Management

• Directly manage on-site staff, including Tenant Services Representatives.
• Plan, assign, and oversee daily work to ensure efficiency, quality, and service consistency.
• Coach, train, and develop team members on Hazelview’s customer service standards and operational best practices.
• Conduct regular team meetings to review performance, address challenges, and share updates.
• Promote a culture of collaboration, accountability, and pride in maintaining the property.
• Provide ongoing feedback and motivation to ensure high engagement and performance.

Financials & Budgeting

• Review rent rolls, vacancy reports, and renewal leases for accuracy and timely completion.
• Monitor rent collection and ensure proper financial tracking of arrears and notices.
• Review and verify purchase orders and invoices for accuracy against approved budgets.
• Identify opportunities for cost optimization and operational improvements.
• In collaboration with the Facilities Coordinator, propose maintenance, renovation, or enhancement projects that improve asset value and resident satisfaction.
• Monitor and analyze operating expenses (OPEX), identify variances, and implement corrective actions to meet budget targets.
• Track recoveries and ensure accurate allocation of costs to maximize revenue and compliance.
• Align stabilized operating budgets with development underwriting assumptions, providing input and accountability during the transition from construction to operations.

QUALIFICATIONS & EXPERIENCE

• Post-secondary education in Business, Real Estate, Property Management, or a related field (or equivalent combination of education and experience).
• Minimum 3–5 years of property management or hospitality experience, preferably within a multi-residential environment.
• Experience leading on-site teams and managing multiple service providers.
• Strong knowledge of the Residential Tenancies Act (RTA) and familiarity with landlord/tenant processes.
• Excellent communication, organizational, and problem-solving skills.
• Demonstrated ability to remain calm under pressure and handle sensitive situations with professionalism and empathy.
• High attention to detail and commitment to maintaining property standards.
• Proficiency with Microsoft Office Suite; experience with Yardi or other property management systems is an asset.
• Ability to work flexible hours and respond to emergencies as required.
• A professional demeanor and commitment to embodying Hazelview’s core values of integrity, respect, and service excellence.
• Actively championing diversity, equity and inclusion to create an environment of belonging.
• Flexibility and adaptability as responsibilities evolve from supporting new-build asset launches to managing stabilized operations, with shifting priorities across development, occupancy, and long-term performance.

ABOUT THE COMPANY

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate.We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members.To learn more, please visit the following link: