Central Services Agent

Job Description

Central Services Agent

At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. As a Central Services Agent , you are the communication hub of the hotel and a key support to all operational departments. You will manage guest requests, reservations quality control, internal and external communications, and operational systems to ensure a seamless and elevated guest experience.

What you will be doing :

• Provide professional, friendly and engaging service at all times
• Process all internal and external calls and ensure follow-up to resolution
• Perform quality control checks on new and modified reservations
• Process email reservations, rooming lists and billing documentation
• Manage ALL loyalty member inquiries and reservations
• Handle guest billing inquiries and discrepancies
• Coordinate concierge services including dining, transportation and activity bookings
• Monitor shared inboxes and maintain timely responses
• Maintain and monitor ALICE and other operational systems
• Process deposits and third-party authorizations in accordance with SOP
• Input and verify wake-up calls and monitor overnight accuracy
• Run operational reports and support housekeeping discrepancy processes
• Record Lost & Found items in Bounte and coordinate courier shipments as requested
• Maintain full knowledge of emergency procedures and hotel policies
• Collaborate closely with Front Office, Housekeeping, Engineering, Sales and In-Room Dining
• Other duties as assigned

Qualifications

Your experience and skills include :

Additional Information

Visa Requirements :   Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion :   We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS