Dispatcher - Security Communications Officer

In order to ensure your application is received byNAIT for thorough review and consideration, please apply directly through our

Careers site at  www.nait.ca / careers

NAIT

is currently recruiting qualified individuals for the position of Dispatcher

(classified as a Security Communications Officer). Working within the NAIT

Protective Services (NPS) unit, the Dispatcher works in a high-paced

environment receiving, evaluating and dispatching calls for service to the

appropriate resources. The Dispatcher provides primary support to the

Protective Services officers and liaises with Edmonton’s emergency response

agencies. The Dispatcher is often the first point of contact for non-emergency

calls for assistance and provides callers with appropriate pre-arrival and

post-dispatch instructions. The Dispatcher is responsible for managing fast

flowing information while maintaining a high level of proficiency in both oral

and written communication skills. The Dispatcher works within a team structure

and plays a key role to ensuring that both officer and public safety are

maintained. The successful candidate must possess excellent time management

skills and be able to multi-task effectively within an ever-changing

environment. Working within the NAIT Community, the Dispatcher is required to

have excellent customer service skills that are based on respect and

professionalism.

Key

Responsibilities :

Evaluating and managing incoming information / calls for

service on a priority basis.

Dispatching Community Peace Officer & Security Agent

resources and liaising with partner law enforcement and emergency service

agencies.

Monitor Closed Circuit Television System (CCTV), alarms, and

operational screens identifying situations where there is a potential risk to

the NAIT Community, and initiate responses to the appropriate NAIT resources or

other emergency response agencies

Respond to requests for assistance via emergency phones,

alarms, panic buttons, etc.

Follow departmental procedural reporting methods to

accurately record and log all identified events and incidents

Provide exceptional customer service to walk-in clients at a

busy front reception counter.

Perform a variety of general support duties related to the

operation of a communications and dispatch center.

Skills & Abilities :

• Must be 18 years of age or older
• Must have a high school diploma (Grade 12 or equivalent)

Must be a Canadian citizen or be legally eligible to work in

Canada

Must be able to communicate (orally and in writing) in the

English Language effectively and professionally

Must possess and maintain a clear / favourable police

information check

Qualifications :

Completion of a Certificate or Diploma related to Emergency

Communications and Response through a recognized post-secondary institution OR

equivalent related experience

Computer experience with Microsoft Windows based systems and

Microsoft Office Applications is required

Experience working within a post-secondary environment is

not required, but preferred

Police Security Clearance Letter (must be obtained upon

offer of employment or no more than 90 days prior) and be satisfactory to NAIT

Protective Services

Applicants with

education credentials earned outside of Canada should have their credentials

evaluated by World Education Services (WES), International Qualifications

Assessment Service (IQAS) or the Comparative Education Services (CES).

Remuneration :  $ 45,728.28

plus a comprehensive benefits package. (Classification – Security Communication

Officer).