Senior Claims Manager, Specialty Claims

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have previous experience managing people in a specialty claims environment ( and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Claims Manager, Specialty Claims.

Reporting to the Head of Specialty Claims, you will oversee, lead and direct a team of technical Claims Professionals across multiple locations. The team handles claims specific to the E&O, Cyber, Crime, D&O, EPL, Fiduciary and Environmental policies. You will play a crucial role in ensuring high-quality service and operational efficiency through performance management, development and coaching of staff.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

Work with inspiring leaders and supportive teammates who are dedicated to your success. Take advantage of unparalleled opportunities for career development and personal growth in a nurturing environment. Be part of a global company that makes a difference on a global scale, providing impactful solutions and services for our customers and stakeholders.

This is a hybrid work opportunity.

What you will do

• Drive superior claims results by providing direction, technical guidance to the team and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers and brokers, and analyzing and resolving quality and customer service problems.
• Identify trends and provide claims insights to assist business units by collaborating in product development, customer / broker stewardship and prospect meetings.
• Coordinate, manage and champion changes in requirements, strategy and culture across all areas of responsibility.
• Execute and monitor compliance with all legal, regulatory and internal control requirements.
• Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development.

Job Qualifications - What you bring to the table

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Our Culture

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About us

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.