HR & Operations Assistant

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our Mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Human Resources & Operations Assistant

Department

Human Resources

Location

5625 104 St NW Edmonton, AB T6H 2K1

Summary

The HR & Operations Assistant supports the daily operations of the Human Resources & Operations department by performing administrative tasks, maintaining employee records, assisting with recruitment and onboarding, and providing department-wide support. This role ensures HR processes are organized, compliant, and efficient, contributing to a positive employee experience across all locations.

Qualifications

• 1–2 years of HR or administrative experience preferred.
• Prior experience handling confidential information or supporting sensitive matters.
• Prior experience supporting payroll, scheduling, recruitment, or onboarding processes is an asset.
• Experience with ADP is an asset.

Core Competencies

• Emotional Intelligence. Ability to appropriately interpret and respond to the emotions of others and manage own emotions in response.
• High attention to detail. Ability to accomplish a task while demonstrating a thorough concern for all areas involved, no matter how small.
• Strong communication. Ability to write and communicate effectively and with professionalism.
• Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

• Strong organizational and time-management skills; able to manage multiple priorities.
• High attention to detail, especially with data entry, employee records, and documentation.
• Excellent written and verbal communication skills.
• Proficiency using Microsoft Office.
• Comfortable learning new HR systems or software (HRIS, scheduling tools, payroll platforms).
• Strong customer service mindset when supporting employees.
• Typing speed of 60+ wpm

Key Responsibilities

• Recruitment & Onboarding
• Post job advertisements across recruitment platforms.
• Screen resumes and conduct initial phone interviews when required.
• Schedule interviews for hiring managers.
• Prepare and send offer letters and onboarding documentation.
• Onboard and communicate with all new employees, including adding new users and staff files in HRIS and other relevant systems.
• HR Administration & Recordkeeping
• Maintain accurate and organized employee files.
• Process employee changes such as promotions, leaves, transfers, and status changes.
• Confirm employee timesheet accuracy for all eligible employees.
• Track certifications, and other HR timelines.
• Assist with benefits administration, enrollments, and premium changes.
• Generate routine HR and general operations reports.
• Employee Support & Communications
• Respond to employee inquiries regarding policies, benefits, procedures, and general HR concerns.
• Support general company operations by assisting in relevant communications.
• Draft memos, notices, and HR communications.
• Support meeting and training coordination (H&S meetings, policy training, etc.).
• Compliance & Policy Support
• Assist in maintaining compliance with employment standards, health & safety requirements, and organizational policies.
• Help update and distribute policies, forms, and HR templates.
• Support incident reporting, WCB submissions, and follow-ups.
• HR Projects & System Support
• Assist with HRIS (Human Resources Information System) updates and accuracy checks.
• Participate in HR projects such as policy updates, employee engagement initiatives, process improvements, and reporting.
• Contact HRIS customer support as issues arise.
• Operations Support
• Assist HR & Operations Manager with administrative task management related to New Store Launches, company maintenance, facilities management, and any other reasonable duties.
• Company-wide supplies ordering and oversight management.
• Brand/vendor training booking and coordination for store operations.

Schedule

• Full-time (40 hrs/week); Monday to Friday
• In-office role

Compensation

• $46,000 - $48,000. Wage Commesurate with experience.

Benefits.

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Staff discount