Call Center Agent - Bilingual (un)

• Call Center Agent - Bilingual (un) page is loaded## Call Center Agent - Bilingual (un)locations : Toronto ON Branchtime type : Full timeposted on : Posted Yesterdayjob requisition id : WD30254746 Join Our Team as a Bilingual Monitoring Center Agent (Full-Time, Permanent – Entry-Level Night Shift) Location : Toronto, ON Salary : $24 / hour + premiums & benefitsWe’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you.This is an entry-level position for the night shift. Ideal for candidates looking to start or grow their career in a stable, mission-driven environment. What You’ll Do As a Monitoring Center Agent, you’ll be at the heart of our operations—responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You’ll handle inbound and outbound calls, follow clear procedures, and help ensure safety and peace of mind for our clients.Your responsibilities include : Responding quickly and accurately to alarm signals and phone callsMonitoring security systems and video surveillanceDispatching emergency services when neededDocumenting activity and following standard proceduresSupporting customers and technicians with professionalismWorking with a team that values precision and calm under pressure What We Offer We believe in rewarding your work and supporting your well-being : · Competitive hourly pay· Evening, night & weekend premium : +$1.50 / hour· Overtime pay : 1.5x or 2x depending on schedule· Statutory holiday pay : 1.5x or option to take a paid day off later· 6 paid personal days per year· Flexible shift trading options· Comprehensive benefits : o Medical, dental, vision insuranceo Pension plan & retirement savingso Life & disability insuranceo Employee Assistance Program· Global career growth opportunities What We’re Looking For We’re seeking bilingual (French / English) candidates who are calm, focused, and ready to work in a fast-paced environment. Required : · High school diploma or GED· Bilingual in French and English· Willingness to work days, evenings, or nights (rotating weekends) Preferred : · Call center or security experience· Strong communication and typing skills (25+ WPM)· Comfortable with computers and multitasking· Able to stay composed in potential emergency situations Training Provided We offer a 4–6 week paid training program on a daytime schedule to set you up for success.Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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