Medical Secretary, NP Program - Temporary, Full-time

Description

Position at VON Canada (Ontario) Requisition Details : Employment Status : Temporary, Full-time (1.0 FTE)

Program Name : Nurse Practitioner Program

Number of Hours Bi-Weekly : 75

Work Schedule : Days

Anticipated End Date : February 2028

On Call :  No Existing Vacancy : Yes – we’re currently hiring candidates for an existing vacancy in this position Job Summary : The Medical Secretary supports the Nurse Practitioner (NP) and multidisciplinary staff by providing administrative support to facilitate excellent client care and efficient daily operations. The Medical Secretary creates a welcoming environment to patients & families in the clinics. Key Responsibilities :

• Screens incoming telephone calls, recording and transmitting messages, scheduling, receiving, and announcing scheduled patients and visitors and screening unscheduled patients and visitors.
• Arranges referrals to other health care providers. Schedules appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Supports Nurse Practitioner by maintaining calendars, scheduling patient appointments, physician consultations, professional meetings, conferences and teleconferences.
• Prepares medical reports and summaries, patient histories, operative notes, manuscripts and correspondence
• Organizes, coordinates and controls projects related to accreditation and training.
• Ensures appropriate filing protocols including continuous improvement.
• Maintains patient confidence and protects operations through accuracy and a high level of confidentiality
• Maintains office supplies inventory by checking stock, anticipating needs, placing and expediting orders and verifying receipt.
• Ensures proper operation and maintenance of office equipment troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
• Provides appropriate screening tools to co-morbid conditions under the direction of the NP for patients to complete.
• Administers patient satisfaction surveys and submits results electronically.
• Maintains & reports stats as required by the funder (e.g. MOHLTC, LHIN, etc).
• Completes data entry into the Electronic Medical Record (EMR) system including entering new patient information, updating patient records, screening and sorting faxes, mail and scanning / managing documents in the EMR.
• Documents all necessary conversations in the patient chart on EMR.
• Monitors vaccine fridge and maintains supply including picking up vaccines as per Public Policy (e.g. maintaining cold chain).
• Contacts patients / family & specialists office as directed by the NP.
• Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, provincial, and local requirements, and internal VON policies & procedures.

Common Responsibilities

provider.

accordance with the provincial Occupational Health and Safety Act and Regulations and

compliant with the VON Safety Management System, including all Policies, Safe Work

Practices and Procedures.

practices and ensures appropriate safeguards are in place within their role.

External and Internal Relationships :

Education, Designations and Experience :

Skill Requirements :

Other :

Working conditions and physical demands : This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.