Technical Customer Service Representative

Position: Technical Customer Service RepresentativeLocation: VaudreuilSalary: $65K to $70K (depending on experience) + benefits! Join a leading manufacturing and distribution company in Vaudreuil that's known for its high-quality technical products and excellent service. Our client is looking for a Technical Customer Service Representative who thrives in a fast-paced, B2B environment and is comfortable navigating technical product details and internal coordination.This is a full-time, permanent opportunity with a competitive salary and comprehensive benefits! In this role, you will:- Serve as a key contact for B2B clients, responding to inquiries by phone and email- Manage service requests and product orders, ensuring timely and accurate processing- Coordinate with technical, service, and logistics teams to support client needs- Prepare quotes, manage billing queries, and follow up on administrative items- Troubleshoot client issues with a solutions-oriented mindset- Maintain organized and up-to-date records in the ERP systemWe're looking for someone who has:- Experience in technical or B2B customer service, ideally within a manufacturing or distribution setting- Proficiency with ERP systems (experience with JD Edwards is a strong asset)- Ability to understand and communicate technical information clearly- Excellent attention to detail and strong multitasking skills- A collaborative approach when working with cross-functional teamsTo apply, please send your resume to Daniela Guillen at daniela.guillen@quantum.ca.REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers: AP-2000158 & AR-2000157