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application support analyst
application support analystPortage College • Lac La Biche, AB, CA
application support analyst

application support analyst

Portage College • Lac La Biche, AB, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
  • Work Term: Permanent
  • Work Language: English
  • Hours: 36.25 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • or equivalent experience

    • Work setting

  • Public sector
  • Post-secondary educational institution
  • Information technology
  • Troubleshooting
  • E-learning (online learning)

    • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

    • Computer and technology knowledge

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • Internet
  • Desktop applications
  • Multimedia software
  • Presentation software
  • Communication software
  • Web service design
  • Mac OS
  • MS Office
  • MS Windows
  • Wireless networks

    • Area of specialization

  • Cybersecurity

    • Security and safety

  • Criminal record check

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walking

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

    • Financial benefits

  • As per collective agreement
  • Group insurance benefits
  • Life insurance
  • Pension plan

    • Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

    • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site recreation and activities
  • Other benefits
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Travel insurance
  • Wellness program
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Application support analyst • Lac La Biche, AB, CA

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