Member Service Centre Representative (Part time Temporary up to 12 months)FirstOntario Credit Union • Saint Catharines, ON, Canada
Member Service Centre Representative (Part time Temporary up to 12 months)
FirstOntario Credit Union • Saint Catharines, ON, Canada
12 days ago
Job type
- Part-time
Job descriptionProvide prompt, accurate, efficient transactional sales to members over the phone and / or internet. Recognize opportunities and act on all discussions with members to acquire more of their business, through qualified referrals to appropriate staff. Determine whether to refer or to personally sell. Perform retention activity when requested. Track all referral sales activity. Actively participate in and contribute to all campaign activity, as directed. Build positive relationships with internal partners to support each other's business goals. Apply our "Member First" principles with all members and prospective members. Adhere to "Service Standards" in all circumstances with members and fellow staff. Promptly acknowledge members by name and refer them to a more appropriate staff member, if necessary, to fulfill members needs best. Project a positive and professional image and attitude with members and fellow staff. Work with member to resolve inquiries and / or Refer to other staff if 'wait time' for other members may be compromised. Close all transactions with a positive statement and thank member for their their business. Develop and pursue a Personal Development Plan, jointly agreed to with the Manager for continuous positive development of skills. Adhere to policies and procedures, at all Complete all work accurately, promptly and fully from beginning to Act as joint custodian and / or combination holder, as Perform audits, processes and proofing, as required. Consider health & safety as a primary concern to ensure the overall well-being of the department and members Perform all other duties, as assigned. Must have above average interpersonal and communication skills Must be able to work well with a minimum of supervision Must be capable of working as a team player, willing to assist other staff as required Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate Must be willing to learn and apply coaching Must be flexible and prepared to work hours established to meet member service demands Must have reliable and capable internet accessibility if remote shifts are required Grade 12 or equivalent Previous call centre and / or customer service preferred Experience in MS Office is preferred
Job Description
Job Description
Why FirstOntario?
- Competitive compensation packages
- Enhanced mental health benefits through SunLife and TELUS Health
- Exclusive banking benefits
- Up to $1000 per year towards professional development
- Pension Plan
- Company-wide Employee Volunteer program (Blue Wave Program)
- Employee and Family Assistance Program
Job Overview
Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below.
Role
Sales :
Service :
Operations :
Job Specifications :
Requirements
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.
This posting is for an existing vacancy.
Create a job alert for this search
Member Service Centre Representative Part time Temporary up to 12 months • Saint Catharines, ON, Canada
Similar jobs
Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.Does that sound like you? We’d love to meet you.
As a Retail Specialist, Key Holder you will….Driv...Show more
Please not to apply for this role you must have valid Workday Payroll (Implementer) Certification and must be able to transfer it to the client for the durantion of the project.Payroll and Time Tra...Show more A leading Workday consulting partner is hiring a Workday Time and Absence Senior Associate to join a high growth delivery team.
This is a client facing role with clear progression, strong support fr...Show more 
Officer, Events (Community Fundraising).Full-Time - Existing position – Two positions available.Hybrid role based in Toronto, Vancouver, Calgary, Edmonton, or Saskatchewan.We are committed to a hum...Show more
The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.D...Show more The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more A leading Workday consulting partner is hiring a Workday Time and Absence Senior Associate to join a high growth delivery team.
This is a client facing role with clear progression, strong support fr...Show more Please note you must have Workday Partner Certification to apply for this position.WORKDAY PARTNER CERTIFIED PAYROLL LEAD OR SENIOR CONSULTANT (US OR CANADA).
A well known Workday partner is expandi...Show more 
St Catharines, ON L2N 4H6, CAN.At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities.
We believe that our greatest opportunity is to cr...Show more St Catharines, ON L2N 4H6, CAN.At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities.
We believe that our greatest opportunity is to cr...Show more 
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more.
Since our inception in 2000, we’ve seen remarkable growth...Show more
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities.We believe that our greatest opportunity is to create opportunity and meet peopl...Show more
A Child and Youth Worker (CYW) works as a member of the Mental Health and Well-Being team at the school level.CYW staff work on an on-call basis, filling in for school CYW staff on a short term or ...Show more
Work from anywhere in Canada!!.At Synergy Advantage, we are seeking a Forum Sales & Community Engagement Specialist to represent two of our companies across relevant online forums and communities.T...Show more The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more Please note you must have Workday Partner Certification to apply for this position.WORKDAY PARTNER CERTIFIED PAYROLL LEAD OR SENIOR CONSULTANT (US OR CANADA).
A well known Workday partner is expandi...Show more The stuff you want – like fun people, quality food, a schedule to meet your needs and a paycheque – done.Our founder Dave Thomas had three rules for everyone who works here : Do the right thing.Make...Show more
Retail Specialist - Key Holder Pen Centre
Freedom Mobile Inc. • St. Catharines
Full-time +1
Last updated: 21 days ago • Promoted
Workday Payroll Consultant - st catharines
Focus on WD • st catharines, on, ca
Full-time
Last updated: 30+ days ago • Promoted
Workday Time and Absence Senior Associate (Certified) - st catharines
Focus on WD • st catharines, on, ca
Full-time
Last updated: 13 days ago • Promoted
Officer, Events - (Community Fundraising) - Cystic Fibrosis Canada / Fibrose kystique Canada
Cystic Fibrosis Canada / Fibrose kystique Canada • st catharines, on, ca
Full-time
Last updated: 23 days ago • Promoted
Team Member - Evenings
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago
Retail Specialist - Key Holder Pen Centre
Freedom Mobile • St. Catharines
Full-time
Last updated: 18 days ago • Promoted
Team Member - Open Availability
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago
Workday Time and Absence Senior Associate (Certified)
Focus on WD • st catharines, on, ca
Full-time
Last updated: 13 days ago • Promoted
Workday Canadian Payroll Lead
Focus on WD • st catharines, on, ca
Full-time
Last updated: 30+ days ago • Promoted
Financial Services Associate - Full Time - Contact Centre - Hybrid
Meridian Credit Union Ltd • St. Catharines
Full-time
Last updated: 3 days ago • Promoted
Financial Services Associate - Full Time - 12 Month Contract - Contact Centre - Hybrid
Meridian Credit Union Ltd • St. Catharines
Full-time +1
Last updated: 1 day ago • Promoted
Service Project Manager II Part-Time - st catharines
Global Impex USA • st catharines, on, ca
Full-time +1
Last updated: 30+ days ago • Promoted
Financial Services Associate - Full Time - 12 Month Contract - Contact Centre - Hybrid
Meridian Credit Union • St. Catharines
Full-time +1
Last updated: 2 hours ago • Promoted • New!
Child and Youth Worker (Casual) 2025-2026
Niagara Catholic District School Board • Welland, Ontario, Canada
Permanent
Last updated: 8 days ago • Promoted
Community Specialist - Sales - st catharines
Promising Talent Agency • st catharines, on, ca
Full-time
Last updated: 2 days ago • Promoted
Team Member - Weekend Availability
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago
Workday Canadian Payroll Lead - st catharines
Focus on WD • st catharines, on, ca
Full-time
Last updated: 30+ days ago • Promoted
Team Member - Weekday Availability
Wendy's • St.Catharines, ON, CA
Full-time
Last updated: 30+ days ago