Software Development Intern, Recording and QM (12-16mos)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you want to be part of a fast-paced and innovative team where your work and ideas will impact more than 70 billion customer interactions in over 100 countries each year through the power of the cloud and AI

As a Software Developer Intern on the Recording and Quality Management Team you will be using your technical expertise to deliver new features and drive continuous improvement of existing services. You will work in a fast-paced AI-first environment that supports continuous change innovation and experimentation. You will work with both established and cutting-edge technologies like Java JavaScript React Python Cursor Amazon Kiro Amazon Q Kafka DynamoDB Redis AWS Lambda and various other AWS services to build on our microservices architecture. You should demonstrate knowledge or interest in one or more of these technologies and a drive to learn and apply new technologies including AI to current or future projects.

This team welcomes interns and as part of this tradition you will be a key member of our team. You will be learning all aspects of the development cycle including design implementation testing bug fixing and automation. We want you to come to us with ideas and there is no limit to what you can accomplish in the internship.

Responsibilities:

• Design and develop high-quality software collaboratively through its entire lifecycle
• Deliver resilient scalable and maintainable cloud applications built on top of AWS infrastructure
• Explore innovative technologies to support continuous improvement
• Sustain quality by demonstrating ownership in your work

Qualifications:

• Currently enrolled in computer science computer engineering or related disciplines
• Experience with Java or Python programming (or similar languages)
• Interest in solving technical software problems
• Solid communication skills
• Dedicated team player who enjoys collaborating with others
  

Technology Stack:

• Backend: Java Spring Boot Python.
• Frontend: JavaScript HTML/CSS React/Redux Knockout
• Amazon Web Services: EC2 S3 CloudFormation CloudWatch Lambda DynamoDB SQS Kafka Redis.
• AI Tools: Amazon Q Amazon Kiro Cursor

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process but every application is reviewed by our Talent Acquisition team looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Employee Referrals:

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.