Customer Success Management Specialist

Schneider Electric Canada has an opportunity for a Digital Power Customer Success Management Specialist whose mission is to accelerate the power digitalization of our customers through software and services. The Customer Success Manager (CSM) is responsible for advancing customer relations and engagement with Digital Power customers. By actively listening to clients, the CSM strives to obtain a full understanding of the client's strategic goals and tactical needs in order to drive business growth and shared success for both the client and across Schneider Electric (SE). What will you do? We are seeking an organized and customer-oriented candidate to maximize the value of our Digital Power Solutions and Services for our customers by providing information and advice about our Digital Power portfolio and coordinating requests. Our Digital Power Solutions and Services portfolio being composed of Power Management and Control solutions, Power Quality Correction solutions, Consulting services and technical support. The candidate will work both independently and in collaboration with our outside sales teams. Promote the unique EcoStruxure Power Value Propositions for the end-customer segment application to influence customers and understand customer applications for managing their power distribution system. Demonstrate the value proposition of Schneider EcoStruxure Power enabling the digital transformation of our customer’s power distribution. Bring differentiation and innovation to our customers, addressing business needs, process constraints, and technical challenges. Build and maintain relationships with clients and key personnel within client companies to ensure long term repeat business. Conduct business reviews with sales, operations, services to ensure clients are satisfied with their products and services. Conduct periodic check in meetings with clients to ensure the day-to-day tactical needs are met. Lead the assigned clients to make cost effective decisions related to their energy monitoring and management needs. Work closely with Outside Sales teams to alert them of potential sales opportunities and ensure follow up. Utilize site/system knowledge and application familiarity to facilitate of required meetings between sales, Ops, digital services and the customer. Identify business growth opportunities including system enhancements, Services Plans renewal and any Digital Power modernization and services opportunities by continuously evaluating the growth of size and complexity of existing system and make subsequent recommendations to key internal and/or external stakeholders. Follow up on opportunities and secure sales. Develop and drive medium and long term strategy with the client and SE. Escalate and resolve areas of concern as raised by clients. Monitor client satisfaction survey and establish / monitor client health forecasting. Achieve business and client relationship targets / KPI’s. Monitor company performance against service level agreements and flagging potential issues. Success Criteria Digital Power Services Business Performance (orders, sales, profitability, customer satisfaction & health) Maintaining top level quality Advancing the Customer EcoStruxure Power Story Proactive and Consultative Services Delivered Thought leadership in our field and market Coordination across Digital Power and Services teams and Business Units What qualifications will make you successful? Engineering degree with a bias toward engineering and technology Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving Experience with Electrical Power Monitoring and Control Systems Computer knowledge, particularly relating to server, network and operating system installation and configuration Positive attitude, enthusiastic, self-motivated and customer-focused Comfortable working in a fast-paced, dynamic environment Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel Bilingualism (English and French) is mandatory for this role The compensation range for this full-time position, which includes base pay and incentive, is $80, - $94, for candidates who are Ontario residents. Our salary ranges are determined by including roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, well-being programs, holidays & paid time off, and more. Let us learn about you! Apply today. This job posting represents an active opportunity within our team. All applications are reviewed directly by our recruitment professionals, and no AI is used in the screening or selection process. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.