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Customer Return Coordinator

Customer Return Coordinator

EvertzBurlington, ON, Canada
16 days ago
Job type
  • Full-time
Job description

This is a customer service and administrative support role joining a team of 10 currently. The ability to communicate clearly and concisely is extremely important. The successful candidate will thrive in a fast-paced environment, possess excellent critical thinking skills, and have the ability to keep themselves organized and on task with multiple changing priorities coming in throughout the day.

Responsibilities :

  • General administrative duties, filing, faxing, and photocopying
  • Evaluation of customer needs and solutions
  • Issue and process Return Merchandise Authorization numbers (tickets) for customer hardware returns
  • Correspond with customers regarding returns, ticket status and payments.
  • Other related duties as required

Qualifications :

  • Post-Secondary Education in related field (Business, Administration) or related experience
  • Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of Microsoft Excel, Word, and Outlook
  • Some customer service experience is preferred

    • What we offer :

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-life balance
  • Employee Assistance plan
  • Employee Discount Platform
  • Career progression
  • Casual work environment
  • Social events and sports teams