At UniFirst, we Always Deliver —for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.
What Your Role Entails :
- Oversee the training and development of a team of Route Service Representatives
- Respond to customer service requests in a timely and professional manner
- Negotiate customer contract renewals
- Build and maintain strong relationships with customers and team members
- Collaborate closely with leadership and management to deliver best-in-class customer service and product programs
- Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
Qualifications
What You Bring to UniFirst
Driver’s License & Safe Driving Record : Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all applicable federal and provincial commercial driving and medical requirements.Educational Requirements : High school diploma, GED, or military service required.Strong Customer Service Skills : Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.Results-Driven Leadership Mindset : A hands-on, relationship-focused supervisor who isn’t afraid to roll up their sleeves to support the team and, most importantly, the customer.Team Development & Coaching : Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.Relevant Experience : Prior leadership, customer service, route sales, delivery, and / or entrepreneurial experience preferred.Tech-Savvy : Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.Physical Stamina : Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.You Will Benefit From :
Competitive Compensation : Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.Training & Development : Formal training through our SCP program to set you up for success.Career Development : Continuous training and growth opportunitiesCompany Culture : A supportive and inclusive workplace rooted in a strong sense of communityStability & Work-Life Balance : Monday–Friday daytime schedule, no nights or weekendsInclusive Culture : A diverse and inclusive work environment that values a variety of backgrounds and perspectives.Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!