Supply Chain - Customer Service Representative

Responsibilities

• Manage inbound inquiries (process quotations, orders for engine spare parts and other documents) from an allocated customer base within agreed time-scales.
• Accurately input customer information and order details into SAP.
• Collaborate with internal teams (procurement, etc.) to ensure timely order fulfillment.
• Track orders and proactively follow up with customers to provide updates and address any concerns.
• Utilize advanced Excel skills (pivot tables, VLOOKUPs, formulas, charts, graphs) to analyze data, generate reports, and provide meaningful business insights. (Intermediate level proficiency required; macros not needed).
• Liaise with immediate manager / super user to establish training needs on a regular basis to maintain knowledge adequate for performing all required functions
• Organise and chair appropriate meetings with the customer, ensuring a high level of customer service is achieved
• Have a clear understanding of Export, Control and Customs compliance. This includes keeping up to date with current regulations and limitations within different customer relationships.
• Support pricing queries by investigating costs and preparing spreadsheets for clear information and to facilitate decision making

Key Skills and experience required :

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

To apply, please follow the instructions on our application portal. We look forward to receiving your application