Senior Administrative Assistant - Remote / Telecommute

Job Description :

• Assess, recommend, and determine eligibility for grant funding.
• Advise grant recipients when they do not meet grant funding conditions and explain required corrective actions.
• Identify delivery and payment issues and recommend resolution options to management.
• Ensure services are delivered in accordance with accepted practices and within guidelines prescribed by financial legislation and ministerial policies and procedures.
• Manage and respond to complaints related to grants.
• Provide advice, information, and direction to resolve complaints from grant recipients, early childhood educators, and families.
• Review incoming complaints and determine the most appropriate course of action, consulting senior program staff when required.
• Request additional information to support complaint investigations.
• Assist with complaint investigation and resolution processes.
• Refer complaints as required.
• Participate in the development of operational plans.
• Delegate administrative work to support staff as required.
• Contribute to a positive and collaborative team environment.

Requirement / Must Have :

Qualification And Education :

Should Have :