IT Service & Automation Specialist

We’re growing!! And looking for a passionate, driven, and energetic candidate to join our team for the position of  IT Service & Automation Specialist  located in our Head Office in Guelph, Ontario.

Compensation :  Starting at $65,000.00 annually plus bonus.

Job Description :

The IT Service & Automation Specialist is a hands-on role responsible for supporting and improving Microsoft 365 and Power Platform services. This position focuses on SharePoint Online support, Teams / OneDrive governance, Freshdesk service delivery, Power Automate workflow automation, Microsoft Copilot Agents, and Power BI reporting support. The role provides end-user troubleshooting, builds and maintains workflow automation to reduce manual effort. The IT Service & Automation Specialist will help develop AI-enabled self-service solutions using approved knowledge sources, supports dashboards / reporting to improve visibility, and produce documentation and training to improve adoption and supportability.

What you’ll be doing :

• Providing responsive, high-quality end-user support via Freshdesk.
• Improving support operations (categories, routing, SLAs, knowledge base) to reduce repeat issues.
• Troubleshooting access / permissions, collaboration, and workflow issues to restore service quickly and safely.
• Partnering with business teams to map processes and translate needs into practical solutions.
• Building and maintaining workflow automation to reduce manual effort and improve consistency.
• Maintaining dashboards / reporting to improve visibility into performance and outcomes.
• Developing AI-enabled self-service experiences using approved content and safe rollout practices.
• Creating standards, documentation, and training to improve adoption and long-term supportability.

What we look for :

Why you want to work here :

About Us :

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, paid volunteer day, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.