Director of Fulfillment Operations

Description

This Director of Fulfillment Operations will lead fulfillment operations, customer service, and continuous improvement culture in an omnichannel fulfillment environment. This position will oversee day-to-day operations while providing strategic direction while maintaining full accountability for service and financial performance results.

Responsibilities

• Provides leadership and direction for fulfillment operations
• Develop and manages through a budget process
• Employ a collaborative approach to continually evaluate, measure, and refine processes to improve service, quality, and efficiency
• Improve customer satisfaction through solid relationships, service levels, and quality
• Incorporate LEAN practices and methodologies within the facility
• Provide strategic leadership and guidance to develop, coach, and mentor operations and support staff
• Provides timely and accurate monthly reporting, ensures proper billing
• Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services, including call center, reverse logistics, kitting, and assembly
• Manage relationships with vendors and corporate functional teams to achieve shared business objectives
• Ensure company procedures, policies, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
• Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education / Experience

Knowledge, Skills, and Abilities

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Saddle Creek is an Equal Opportunity / Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.