Property Services Administrator

This is a unique opportunity to work with an innovative not-for-profit, in an environment that is committed to working with clients, staff, and community through continuous learning, creativity, and collaboration. Cool Aid has been operating since 1968. We have close to 400 employees, sixteen supportive and affordable housing sites, three shelters, downtown health and dental clinics, and a strong complement of support and outreach services.

Reporting to the Manager of Property Services, the Property Management Administrator works within a multi-disciplinary team to support new, existing, and prospective tenants and program participants to obtain and retain housing. They administrate all functions of the department, which includes but is not limited to client intakes, rent collection / receivables, terminations, unit turnover / vacancy management, scheduling move ins / outs, and other related support functions, all with a positive client experience in mind.

We offer a range of benefits including a defined contribution pension plan, health and dental benefits, long-term disability, employee and family assistance program, paid sick time, and three weeks of vacation.

A narrow selection of the larger scope and responsibilities for this position are as follows :

Complete move-in / move-out documentation, including income verification and rent calculations.

Collaborate with departments to support tenant retention and minimize evictions.

Serve as the primary contact for new / prospective tenants (in-person, phone, email).

Manage rental payments, arrears, payment plans, chargebacks, and security deposits; liaise with finance for accuracy.

Field housing-related complaints and inquiries.

Maintain accurate housing records (hardcopy, electronic, software, databases).

Prepare correspondence, including renewal requirements, caution notices, and eviction notices.

Assist with preparing documentation for Residential Tenancy Branch (RTB) hearings.

Handle fieldwork tasks (e.g., delivering correspondence, collecting payments).

QUALIFICATIONS

Education

Two years of post-secondary in Business, Finance, or a related field, or an equivalent combination of multidisciplinary education and work experience.

Certificate or diploma in property management, business administration, or a related field is an asset.

Experience

• A minimum of three (3) years of recent professional experience in a similar profession such as property management, non-profit or social housing

Requirements

Job Information