Customer Service Representative

SUMMARY
Under close supervision the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES
Responds to basic customer inquires regarding products provides quotes and handles order entry.
Places customer orders via telephone fax email electronic methods or walk in (counter sales).
Influences Motion Industries gross profit through negotiating the sale price and purchase price within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5000 per line and $10000 per purchase order.
Responsible for sourcing products in branch inventory distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
Partners with Account Representatives to ensure customer satisfaction.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
May handle customer returns.
Performs other duties as assigned.

COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage retirement savings vacation sick and holiday pay.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.