Coordinator, Customer Experience

Job Opening Number : 107019

Job Requisition Number : 70

Number of Positions : 1

Job Type : Management and Administration

Job Code : Coordinator 5, 35

Department : TRANSIT

Division : Transit Services

Hiring Salary Range : $88,458.00 - $99,516.00 per annum

Maximum of Salary Range : $110,573.00 per annum

Job Grade : 005

Job Status and Duration : Full Time (FT), Temporary (T), vacancy for 12.00 months

Hours of Work : 35

Location : Clark Transit Facility

Posting Date : 01 / 26 / 2026

Closing Date : 02 / 03 / 2026

Notice to Internal Applicants : To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

Overview

This role reports to the Manager, Customer Experience and is responsible for customer experience and to coordinate and develop marketing plans and materials, event support and Transit activities, while delivering high quality communications that contribute to operational excellence. Enhance the reputation and public image of the City by acting as a professional contact to meet Transit communication needs and corporate service standards.

Responsibilities

• OPERATION SUPPORT — Provide day-to-day coordination, guidance and support for Transit marketing and communication plans and projects that will contribute to a strong Transit brand and positive customer experience.
• OPERATION SUPPORT — Coordinate and develop project initiatives that meet operational needs and corporate service standards.
• OPERATION SUPPORT — Responsible for the development and coordination of internal and external marketing collateral / publications, advertising and web, including creative concepts, writing and editing.
• OPERATION SUPPORT — Coordinate advertising and publication schedules, layout and design, and distribution for collateral.
• OPERATION SUPPORT — Responsible for web content management, including creating and writing internal and external website content, development, design and layout of web pages.
• OPERATION SUPPORT — Conduct information interviews with appropriate staff and prepare relevant questionnaires for validation of information content.

Customer Service

Communication and Reporting

Corporate Contribution

Budget Support

Teamwork and Cooperation

Selection Criteria

Additional Information

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by 02 / 03 / 2026 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

We thank all applicants; however, only those who demonstrate they meet the required qualifications through their application / resume will be considered in the recruitment process in accordance with the respective Collective Agreement(s). Various tests and / or exams may be required as part of the selection criteria. Successful candidates will be required, as a condition of employment, to execute a written employment agreement.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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