ServiceNow Project Manager / Business Analyst

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Responsibilities :

Provide analysis, development and documentation of improvement opportunities.

Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.

Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Analyze diverse business requirements to be solved with automation on the ServiceNow platform.

Effectively document and communicate your insights and plans to cross-functional team members and management.

Working closely with clients, technicians, and managerial staff.

Stay up to date with the latest industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.

Act as a subject matter expert in ServiceNow and Enterprise Service Management.Design and develop applications and add-ons for the ServiceNow platform.

Configure Workflow, Application UI and Customize ServiceNow applications.

Perform enhancement requests, including changes to UI, system properties, foundation content and modifications to existing workflow.

Perform upgrades and installations of ServiceNow.

Required Qualifications :

Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or related field and / or a technology focused MBA or comparable experience.

ITIL 4 Foundation Certification or higher.

ServiceNow Certified System Administrator (CSA) certification.

Minimum of 2-4 years of previous experience delivering Information Technology Integration, Outsourcing, Performance Consulting or Management Consulting Services.

Minimum of 3 years of ServiceNow experience.

Minimum of 2 years of experience working in a large organization or professional services firm.1 full cycle ServiceNow implementations from initiation to implementation.

Strong oral and written communication skills, including high-impact client-facing communications.

Ability to work successfully in a team-oriented, collaborative environment.

Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure.

Core competencies include business analysis, project management, business process evaluation, and organizational change management.

Experience delivering IT consulting services / solutions many of which encompass strategy, people, and process, technology and infrastructure components.

Preferred Qualifications :

ServiceNow Certified Implementation (CIS) certifications in one or more product lines.

Involvement in implementation projects involving multiple ServiceNow applications and system integrations.

Skills in workflow analysis, design and process re-engineering principles.

Client Scripts, ACLs or providing general ServiceNow support and administration.

XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. Learn more about our total rewards at

Compensation Range : $85,000 - $136,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.