Guest Experience Coordinator

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

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Land Rover North Vancouver is currently looking to fill the position of a Guest Experience Coordinator.

The Guest Experience Coordinator serves as the first point of contact for clients, ensuring a seamless and exceptional customer journey from arrival to departure. This role is responsible for creating a welcoming atmosphere, managing front desk operations, and providing personalized service to high-end clientele. Key duties include greeting guests, coordinating appointments, assisting with inquiries, and supporting sales and service teams to enhance the overall dealership experience. The ideal candidate has a polished professional demeanor, excellent communication skills, and a passion for delivering luxury-level hospitality.

Essential Duties:

• Switchboard Operator: Answer all incoming phone calls in a professional, polite and efficient manner. Places, receives & routes a high volume of calls through a multi-line switchboard, while supplying information to callers, relaying messages & announcing visitors to internal staff.
• Administration: Assists in overflow tasks from staff including word processing, data entry & internet research tasks. Sort and stuff letters and misc. mailings as required.
• Filing Clerk: Performs basic clerical tasks such as arranging invoices & other indexed documents, cash receipt book revisions.
• Front Desk Coordinator: Serves as the first impression of the dealership & front lines the main desk at point of entry for the purpose of greeting & directing all visitors, including vendors, clients & customers.
• Maintain the appearance of the reception desk; cleanliness & organization of documents & files is mandatory.
• Other duties as assigned by management.

All successful applicants must possess the following qualities:

• Have excellent verbal and written communication skills.
• Be extremely organized.
• Pay close attention to detail.
• Be self-motivated.
• Ability to work independently and as a team.

Advantages of the Dilawri Lifestyle:

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada’s largest automotive group with 75 + franchised dealerships representing 35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, and British Columbia and Washington D.C. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.