Bilingual Digital Tech Specialist

Work Location :

Montréal Quebec Canada

Hours : 37.5

Line of Business :

Personal & Commercial Banking

Pay Details :

47 200 $ / $47200 - 66 000 $ / $66000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description : Department Overview

S upport ing and h elp ing is at the heart of everything we do at our contact centr es and were proud of the value that we can deliver 24-hours a day 7-days a week for more than 2 7 million TD customers. Alongside caring colleagues and supportive leaders youll have opportunities to grow and make a meaningful difference to our customers our communities and our business .

Job Details

What You ll Do

As the voice of TD youll be passionate about understanding our customers. Whether youre assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service youll help us offer personalized support to our customers whenever they need it . Youll consistently deliver legendary customer service by making it easy creating value and delivering trusted advice to our customers.

As a valued member of our Contact Centre Team you will :

Make people s day : s trive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products services and solutions.

Solve problems efficiently : r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals : c onsistently r each performance objectives including customer experience survey results advice and quality goals compliance regulations and productivity targets .

Never stop learning : a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role .

Job Requirements

What You Need to Succeed

Were proud to work with a group of diverse colleague s . If you have relevant experience that isnt mentioned below tell us about it in your resume or cover letter.

High School Diploma or equivalent

Bilingual (French & English)

Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

Ability to multitask and navigate through computer systems applications and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics .

D igital literacy across a broad range of devices ( e.g. smartphones tablets laptops headsets etc.) .

Flexibility resiliency and a positive attitude when responding to challenging situations.

Ability to work both independently and as part of a team .

Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices .

Language Requirement

This position requires proficiency in a language other than French to support customers employees or markets located outside the province of Quebec or who require services in a language other than French.

Additional Information

Were delighted that you re considering building a career with TD . Through regular development conversations training programs and a competitive benefits plan w e re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you re interested in a specific career path or are look ing to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to a n online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide in-person training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Company Overview

Our Values

At TD were guided by our purpose is to enrich the lives of our customers communities and colleagues and share a set of values that shape our culture and guide our exchange for how our colleagues show up to help TD succeed we are committed to delivering a colleague experience grounded in Impact Growth and a Culture of Care . No matter where you work across TD we empower you to make an impact at work and in your community explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are . At TD we focus on total well-being with extensive programs to help colleagues assess manage and improve their well-being across four core pillars physical financial social and mental / addition we champion a safe inclusive and supportive work environment to help colleagues feel a sense of belonging and supported in their personal and professional growth. Through our focus on total well-being we know that we can help our colleagues thrive contribute to our culture of care and support better business outcomesbecause when colleagues feel their best theyre more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits including medical dental vision & mental health coverage savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs.

How We Work

At TD we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models : h ybrid o nsite and p rimarily r emote. Wherever our colleagues are working theyll always have access to the TD community and experience our culture of care.

Who W e A re

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches . Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95 000 TD colleagues bring their skills talent and creativity to t he Bank those we serve and the economies we support . W e are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues . As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you ve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Inclusiveness

Our Commitment to Diversity Equity and Inclusion

At TD we re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work experience equitable opportunities and feel respected and supported. We re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How Were Helping Make an Impact in Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Thats why we launched the TD Ready Commitment in 2018 now a multi-year North American initiative. Under the TD Ready Commitment we are targeting a total of $1 billion by 2030 in community giving four key interconnected drivers of change : Financial Security Vibrant Planet Connected Communities and Better Health. Its our goal to help support change nurture progress and contribute to making the world a better more inclusive place for our customers colleagues and communities.

Accommodation

Your accessibility is important to us. Please let us know if you d like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

National Occupation Classification (NOC) Code

14201 Banking insurance and other financial clerks (NOC)

Who We Are :

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information :

Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet

Required Experience :

IC

Key Skills

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Employment Type : Full-Time

Experience : years

Vacancy : 1