Technical Support Engineer

Permanent Job Title : Technical Support Engineer

Company Overview : Manatal Tech Team Account is a leading software

company that provides innovative solutions for businesses in the

recruitment industry. Our team is dedicated to providing top-notch

services and cutting-edge technology to help our clients achieve

their hiring goals. Position Overview : We are seeking a highly

skilled Technical Support Engineer to join our production team in

Airdrie, Canada. In this role, you will be responsible for

providing technical support to our clients and ensuring the smooth

functioning of our software products. You will work closely with

our development and customer service teams to troubleshoot and

resolve technical issues, as well as provide training and guidance

to clients on how to use our products effectively. Key

Responsibilities : - Respond to technical support inquiries from

clients via email, phone, or our online support system -

Troubleshoot and resolve technical issues related to our software

products - Collaborate with our development team to identify and

resolve any bugs or glitches in the system - Conduct product

trainings for clients to ensure they are utilizing our products to

their full potential - Maintain accurate and detailed records of

all support inquiries and resolutions - Stay up-to-date with the

latest updates and features of our software products to effectively

assist clients - Continuously improve and streamline our technical

support processes to enhance customer satisfaction Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or

a related field - Minimum of 2 years of experience in technical

support or a similar role - Strong knowledge of software

troubleshooting and debugging - Excellent communication and

interpersonal skills - Ability to work independently and in a team

environment - Experience with customer service and providing

training or demonstrations is a plus - Knowledge of recruitment

industry and applicant tracking systems is a plus Contract Details :

This is a full-time, permanent position based in Airdrie, Canada.

The working hours are Monday to Friday, 9am to 5pm. We offer a

competitive salary and benefits package, as well as opportunities

for growth and development within the company. If you are a highly

motivated and technically skilled individual with a passion for

providing exceptional customer support, we want to hear from you!

Apply now to join our dynamic and innovative team at Manatal Tech

Team Account.