Team Lead, Client Care, VCA Canada Crowfoot Animal Hospital, Calgary, AB

JOB DESCRIPTION

Team Lead, Client Care

Location : Calgary, AB

Crowfoot Animal Hospital  is welcoming a full-time, Client Care Team Lead for a talented group of Client Care Specialists. You will be passionate about providing leadership to your immediate team members, ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.

Key responsibilities and attributes for this role are :

Experience working in a medical office (human or companion animal)

Administrative skills : overseeing 4 - 5 Client Care staff, medical record management, filing, reporting and coordinating office services (equipment / supplies / forms / procedures)

Training : new hire training, client service training, administrative process training and additional training as required for Client Care team.

Leadership skills : acts in ways to develop trust and team connectivity with active coaching, team development and behavior modelling; create a culture of teamwork, development, communication, respect and open-mindedness

Exceptional interpersonal skills in working with your colleagues, pet parents and community : create / support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience

Assisting veterinary staff with various tasks and treatments when required

Ability to answer a multiline phone system and track and book appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing / billing; creating estimates, obtaining pet owner confirmation and processing payments

Scheduling appointments

Schedule : This position requires flexibility to work a variety of shifts and a rotating work schedule including : days, evenings, and weekends

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in : We have the right fit for you!

VCA Canada Student Loan RRSP Program – Ask us more!

Competitive wages and benefits!

Annual uniform allowance

Exceptional career development : there is room to grow here!

RRSP Employer 5 % Match Program – saving for your future just got easier!

Extensive online anytime-anywhere access to journals and textbooks

Employee Assistance Program to support your health and wellbeing

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!

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