Service Administrator

Job Description

Job Description

COMPANY PROFILE

Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication, and pipeline integrity services.

SUMMARY

The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.

Location : Acheson, AB

Hours of Work : Monday - Friday

JOB DUTIES

• Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
• Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and / or restore required functionality
• Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)
• Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
• Provide end user orientation and guidance for operation of new software and computer equipment
• Organize and schedule routine maintenance / upgrades, working with end user timelines
• Assists with IT special projects : upgrades, deployment, demobilization, server / network component management, and process improvements
• Respond to emergency situations afterhours on a rotational basis
• Various other duties as requested by management

QUALIFICATIONS / SKILLS