Business Analyst

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Job Summary

The Business Analyst examines the identified needs and explores possible solutions while considering best practices and various constraints. He or she participates in the whole project life cycle; analysis, configuration, implementation, training, and support as needed.

Key Accountabilities

• Collect, analyze and document business needs;
• Provide support;
• Coordinate deployment and execution;
• Recommend added value solutions to meet the company needs;
• Prepare and facilitate training for users as needed;
• Map out processes.

Job Requirements

• Bachelor's degree in engineering, business administration or an equivalent combination of education and experience;
• Minimum experience of 5 years in a similar position;
• Knowledge of the Microsoft Office suite and Visio
• Knowledge of the ServiceNow platform an asset;
• Excellent analytical and problem-solving skills;
• Ability to work on various projects at the same time;
• Good oral and written communication skills and interpersonal communication skills;
• Rigour and process orientation;
• Leadership, autonomy and versatility;
• Ability to work under pressure with stakeholders from different levels and departments.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Research, Analyst, and Information Technology

Industry

Retail

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