Collections Specialist

We are looking for an experienced Collections Specialist to join our team in Toronto, Ontario on a contract basis. In this role, you will play a key part in managing business-to-business collections, ensuring timely payments, and maintaining strong client relationships. This position offers an exciting opportunity to contribute to a dynamic team within the media industry.

Responsibilities :

• Oversee and manage business-to-business collections processes to recover outstanding payments efficiently.
• Collaborate with clients to address payment discrepancies and resolve issues professionally.
• Maintain accurate records of collection activities using accounting software systems.
• Communicate effectively with internal teams to ensure alignment on collection priorities.
• Provide support in handling a backlog of collections while adhering to company policies.
• Utilize tools such as Great Plains and Xero to track payment statuses and update financial records.
• Monitor accounts for overdue payments and take proactive measures to minimize delinquencies.
• Analyze trends in payment delays and recommend strategies to improve collection outcomes.
• Prepare detailed reports on collection activities for management review.
• Deliver excellent customer service to clients while safeguarding company interests.
• Minimum of 2 years of experience in business-to-business collections.
• Proficiency in accounting software systems, including Great Plains and Xero.
• Strong understanding of collection processes and payment management.
• Excellent communication and negotiation skills for client interactions.
• Ability to work collaboratively within a team environment.
• Familiarity with CRM systems and financial services tools.
• Detail-oriented with strong organizational skills to manage multiple accounts.
• Experience in the media industry is considered an asset.

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