Sales Engineer

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title : Sales Engineer Location : Mississauga, Canada (Hybrid) Who We Are : SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, demonstrate your strong lateral thinking abilities whilst working in a fast-paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Sales Engineers are responsible for satisfying the needs of new and existing customers in an effort to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on pre-sales cases as needed. This position demands a high level of customer service through all interactions as a SOTI representative. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. Responsibilities Collaborate with your assigned Account Managers to grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken and caring persona as an effective representative of SOTI Conduct onsite and remote demonstrations of SOTI products Demonstrate value by connecting the prospect's technical challenge with measurable business outcomes Provide pre-sales technical support to prospective customers Analyze SOTI's market segment and generate recommendations for product roadmaps Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues Provide email and telephone based pre and post sales, technical support for our software products Support tradeshows, both local and international Qualifications Excellent written and verbal communication skills with demonstrated ability to communicate complex technical topics in a way all can understand and follow. Bachelor’s Degree or equivalent degree in Computer Science / Information Technology / Business Administration or other related fields. Minimum of 5 years of work experience related to mobile device management solutions and enterprise mobility (Android, iOS, Linux, Windows), BYOD, SaaS. Minimum of 2 years prior experience working in a Pre-Sales / Sales Engineering role. Experience with large scale enterprise deployments. Valid passport for travel to the U.S. or other international destinations. Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives. Strong knowledge of computer networking principles (DNS, IP networking, Firewalls, Load Balancing, Wireless Encryption, etc.) Experience with Single Sign-On (SSO), Identity Application Management (IAM), Security Assertion Markup Language (SAML), Identity providers (IdP). Experience with Microsoft Active Directory, Azure systems, Entra, certificate authorities and identity management systems. Understanding and experience with databases (i.e. MS SQL server). Understanding of REST APIs and coding (i.e. JavaScript, HTML / CSS, Powershell, etc.). Work autonomously with minimum supervision. Nice To Have Experience working with Value-Added Resellers and / or Managed Service Providers. Project Management experience. Experience with CRM, reporting, and ticketing systems such as Salesforce, JIRA and PowerBI. Cisco Certified Network Associate (CCNA) certification or equivalent. Microsoft Certified Technology Specialist (MCTS) certification. AWS Certified Solutions Architect Associate certification. #LI-SN1 If you want to bring your ideas to life, apply at SOTI today. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careerssoti.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency / recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.