technical support specialist – information technology (IT)

Education

• Bachelor's degree
• Computer science
• Computer and information systems security / information assurance

Work setting

• Pharmaceuticals industry
• Information technology
• Chemical and pharmaceutical company
• Information technology (IT) infrastructure

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents
• Evaluate and install computer hardware, networking software and operating system software

Type of service and repair

• Computerized instrumentation system

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Networking software
• Networking hardware
• Networking security
• Internet
• Desktop applications
• Software development
• TCP / IP
• Wireless networks

Area of work experience

• Information technology (IT) service delivery

Security and safety

• Criminal record check

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Experience

• 5 years or more

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week