user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Consulting firm
• Private company, corporation or industry

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Manage incidents

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Ability to multitask

Experience

• 2 years to less than 3 years

Employment terms options

• Morning
• Day
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 35 hours per week