Principal Consultant – Service Now

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting Applications for the role of Principal Consultant Service Now Tech Lead

In this role you will be the technical owner and manage a team of developers assign their tasks and provide technical guidance as needed.

Responsibilities

You are the technical owner and manage a team of developers assign their tasks and provide technical guidance as needed.

Mentor and lead a team of developers.

Participate in requirement discovery with clients design and develop solutions for the ServiceNow platform ranging from current feature enhancements and bug fixes to full application suite deployment.

Carry out agile sprint-defined development tasks to support release cycles including execution of development unit testing functional testing and overall peer review of team member work.

Reviews design and code per sprint to ensure quality.

Creation and customization of complex workflows and custom workflow activities.

Coordinate with Client Architects Business Analysts and developers to translate business requirements to technical requirements and development tasks.

Contribute and review user stories.

Build and maintain technical documentation.

Monitor health usage and overall compliance of ServiceNow and its applications

Develop a keen understanding of the products we implement and client business.

Provide production support and be able to resolve problems under pressure.

Assists in project estimation.

Participate in regular Knowledge Transfer sessions with ServiceNow Developers

Stay current with new and updated capabilities of the ServiceNow Platform

Coordinate upgrades to Production and Sub-Production instances

Coordinate sub-production testing evaluation and regression remediation

Participate in blueprinting workshops and contribute with documentation and effort estimation.

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Lead training workshops as mean to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

Relevant experience ServiceNow Development

Demonstrate prior experience in leading client projects as a technical lead.

Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD / ITSM / GRC etc.)

Strong hand-on experience in Java scripting debugging and deployment using update sets for new applications enhancements and version upgrades

Hands-on Experience working with Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists APIs Service Portal etc...

Excellent communication Skills for client facing roles.

Good management analytic problem solving & interpersonal skills

Self-motivated Positive outlook & result oriented

Preferred Qualifications / Skills

Knowledge of Azure DevOps / TFS / Jira / Rally Etc..

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Staff IC

Key Skills

Enterprise Software,SAP Warehouse Management,AWS,Solution Architecture,SAP EWM,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,Enterprise Sales,Pre-sales,Management Consulting,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1