Technical Account Manager

Overview

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realisation. A person in this role possesses customer-facing and interpersonal skills that enables you to represent Adobe best within a customer’s ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in Adobe solutions.

What You'll Do

Be a central point of contact while ensuring high levels of customer satisfaction

Maintain regular communication with external and internal teams, managing expectations

Engage with Director and VP-Level executives to translate business needs into technical and operational plans

Coordinate and drive efforts to optimize product performance and customer adoption

Lead and guide customer through complex environment changes and upgrades

Supervise the management of technical critical issues and customer concerns

Share proactive notifications and recommendations of upcoming releases and possible impact

Lead customer check-ins and participate in quarterly business reviews

Deliver proactive status updates, deliverables and guidelines

Continually develop both technical and soft skills individually

What You Need To Succeed

Bachelor’s Degree in related field of the technical industry or equivalent experience

At least seven years of full-time experience in consultative, development, customer support and / or related role in marketing technology

Very strong written and verbal communication skills in English a must, other languages would be advantageous

Proven presentation skills, and experience organising and leading high-profile customer calls and meetings

Demonstrable ability to adapt to new technologies and learn quickly

Customer-facing experience in enterprise projects, and in one or more of the following : Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies

Competency in Analytical Problem Solving, Building Customer / Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling

Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement) : Adobe Experience Platform(RTCDP,AJO, CJA)Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $95,900 $169,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In New York, the pay range for this position is $117,000 - $169,500. In Illinois, the pay range for this position is $100,800 - $145,950.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices

California : Fair Chance Ordinances. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado : Application Window Notice. If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts : Massachusetts Legal Notice. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

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