Bilingual Service Desk Analyst (ECH-QC)CAA Club Group • Montreal, QC, CA

Bilingual Service Desk Analyst (ECH-QC)

CAA Club Group • Montreal, QC, CA

30+ days ago

Job type

Full-time

Job description

Position Details

What You Will Do

Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery
Educate users on how to use systems and applications more efficiently
Document and maintain Service Desk procedures
Various projects as assigned by Management
Work rotational weekend and evening shifts as required

Who You Are

Bilingual in French required

Post-Secondary education or Diploma in computer science or Information Technology

A minimum of two years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service

Proficient in MS Office (Outlook, Excel, Word, Power Point)

Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution

Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident &Problem Management and Change Management)

Knowledge of ticketing management systems

Knowledge of PC, laptop, iPhone and printer hardware and software

Available to work varied shifts within a 24 / 7 environment

Strong written and oral communication skills

Excellent time management, analytical and problem-solving skills

Ability to work effectively and productively within a team environment

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Bilingual Service Desk Analyst ECHQC • Montreal, QC, CA

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