Our client is seeking a Senior Service Designer specializing in Digital Solutions for Data Solutions in the public sector.
Must Haves :
- 8+ years as a Service Designer, Product Owner or UX Designer with experience in the public sector
- Experience conducting and analyzing research data and presenting at all levels of business
- Experience leading workshops and creating journey maps based on human-centered design (UX, customer experience, service design, interaction design, etc.)
- Experience reviewing, designing and delivering digital products
Key Responsibilities :
- Review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery
- Integration of human-centred design methods into program review and data product delivery.
- Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
- Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.
and identification of gaps, opportunities, and solutions.
- Based on business stakeholders, policies, goals, priorities, and opportunities, a plan for and delivery of : user and behavioral field research;
- co-design workshops; prototype design and testing; concept testing journey map and service blueprint development; process mapping;
- service prototyping; user story mapping and creation usability testing; service performance measurement, analysis, and reporting;
and strategy and roadmap documents or diagrams.
- A depiction of the overall end-to-end data / analytics product service journey and specific needs, opportunities, solutions, and metrics.
- A plan for the integration of specific design and development work into the overall data service experience and measurement of results.
- Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
- A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.
Need a Trustworthy Babysitter for Our Child in Victoria
I am looking for a caring babysitter to help us with our child. Thank you for considering this opportunity. ...
Bilingual Customer Service - Insurance - Remote
This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. If you speak English and French, have experience provid...
Paige looking for a babysitter or nanny - babysitting job in Victoria
Silas is our oldest and enjoys creating art, playing with his toys or fortnite and watching YouTube. I'd mostly need babysitting when running errands or the occasional date night. ...
Surework's Senior Caregiver Job Opening in Langford, BC
Surework Home Care Solutions is searching for individuals who want to make a positive impact on seniors and #x27; lives by assisting in their homes. We believe that seniors deserve to enjoy their retirement in the comfort of their own homes. Your attentiveness to maintaining a secure environment and...
Intermediate UX/UI Designers to create human-centred service designs on an agile delivery team within the public sector. Must Have
Intermediate UX/UI Designers to create human-centred service designs on an agile delivery team within the public sector. The portfolio should contain project descriptions and extracts or legible screenshots rather than complete documents. Note: Portfolios should include creative concepts, screen des...
Join Our Team: Senior Caregiver Opportunities in North Saanich, BC
By choosing caregivers who are dedicated to building their lives in Canada, you and #x27;re selecting professionals who genuinely understand the needs of your senior loved ones. Surework Home Care Solutions wants to help seniors live their retirement dreams comfortably and safely in their homes. We ...
Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis.
Communicate assignment status in a timely and clear fashion to the appropriate member of the Senior Management of the IT Department and other management, staff and other contractors or consultants involved in related IT assignments, as appropriate to the specific assignment. The reports must include...
Babysitter Needed for Our Child in Victoria V8Z
I am looking for a caring babysitter to help us with our child. If you think you'd be a good match, please apply. ...
Senior ServiceNow Developers to develop and configure IT Service Management (ITSM), and IT Asset Management (ITAM, HAM, SAM) modules for a large complex implementation
Experience with ServiceNow integrations using REST, SOAP, and other integration technologies. Senior ServiceNow Developers to develop and configure IT Service Management (ITSM), and IT Asset Management (ITAM, HAM, SAM) modules for a large complex implementation. Fully remote, looking for candidates ...
Software designer in 3D animations
Fluency in English and/or other foreign languages is a requirement for this position, because the related responsibilities concern markets mainly outside Quebec, or because the person could be called upon to communicate with staff located in the other divisions of the company located abroad. We are ...