Billing Coordinator (Hybrid)

Billing Coordinator (Hybrid) – Util-Assist Inc.

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Billing Coordinator (Hybrid)

role at

Util-Assist Inc.

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Overview

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

The Opportunity

The

Billing Coordinator

is responsible for supporting our utility clients with day-to-day meter-to-cash processes and contact centre operations.

What You’ll be Doing

Process and track payment files (PAP, lockbox, web payments, cheques, EFT) daily.

Fulfill daily collections procedures according to schedule, including generating reminder notices and outbound call lists.

Maintain collections scheduler.

Perform collection, cashiering and billing batch & cycle validations.

Ensure utility bills are issued on time and accurately on behalf of our clients.

Perform daily off-cycle billing activities involving final bill preparation, validations, and any necessary adjustments.

Schedule and manage collection, cashiering and final read request related service orders.

Respond to incoming customer inquiries (public and client related).

Input data through manual and automated processes.

Administer reporting through various platforms (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting).

Review standard operating procedure documents as required.

Participate in ad‑hoc projects and other tasks as assigned.

What Kind of Person Should You Be

Strong analytical, problem‑solving abilities, and time and task management skills.

Superb communication and interpersonal skills.

Ability to function both in a self‑directed manner and in a team environment.

Handle stress effectively without it interfering with performance.

Outstanding customer service skills.

A strong commitment to customer and corporate objectives.

Strong computer skills, proficiency with all MS Office applications (MS Word, MS Excel, MS PowerPoint, etc.).

What Skills Do You Need

High school diploma or equivalent.

Bookkeeping skills are sought after but not mandatory.

Experience with utility Customer Information System (CIS) applications is preferred.

1‑3 years’ experience in a billing, cashiering or collections position is highly desirable.

Experience in a billing or customer service role within a utility is an asset.

Data processing experience.

Working Conditions

Working flexible hours (based on business needs to include on‑call shift rotation).

Work‑life balance with flexible hybrid working arrangements.

A successful SIN and passport clearance along with a police vulnerability check is required.

Why You’ll Love Working at Util‑Assist

Work‑Life Balance : Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.

Summer Hours Program : Flex your schedule to enjoy extra days off from June to August.

Upfront Vacation & Birthday Day Off : Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off.

Award‑Winning Culture : Be part of a collaborative, inclusive, and growth‑focused team that’s proud to be certified as a Great Place to Work® four years running.

Comprehensive Wellness Support : Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, a Health Care Spending Account, and recognition as one of the Best Places to Work for Mental Wellness in 2025.

Career Growth : Thrive in a fast‑growing company where your ambitions are supported and your development matters.

Innovative Environment : Work at the forefront of utility transformation, surrounded by forward‑thinking teammates and impactful projects.

Competitive Compensation : Receive a pay package that recognizes your expertise and contributions.

Comprehensive Benefits : Access generous health and dental coverage with low premiums, and RRSP matching to support your long‑term goals.

Parental Leave Top‑Up : Growing your family? We provide enhanced support through our parental leave top‑up program.

Perks & Discounts : Take advantage of exclusive offers on fitness memberships, mobile / data plans, and vehicle purchases.

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at

hr@util-assist.com . All accommodation requests will be handled confidentially.

Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case‑by‑case basis based on business needs.

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

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