Client Care & Operations Coordinator

We are a fast-growing personal service company with our head office in Calgary and a second location in Edmonton. At OOYU SKIN & INKJI , a Korean Medical Aesthetics clinic and Permanent Makeup Studio and Academy, we specialize in advanced, personalized treatments rooted in Korean beauty traditions and modern techniques.

Our environment is professional, welcoming, and designed for ultimate client comfort - making it the ideal space for a Client Care & Operations Coordinator to elevate our guest experience, streamline clinic workflows, and ensure every client journey is seamless from the first point of contact to their post-treatment care.

The Opportunity

We are looking for a powerhouse Client Care & Operations Coordinator to bridge the gap between high-level client service and back-end business efficiency.

This role is partly Client Relations & Sales (serving as a warm brand ambassador who proactively converts inquiries into bookings) and partly Operational Excellence (managing data, reporting, and digital workflows). You aren’t just booking appointments; you are managing a complex sales pipeline and ensuring the financial and operational data of the studio is flawless.

Key Responsibilities

• Main Point of Contact : Serve as the first touchpoint - greeting clients with warmth, answering inquiries in real-time (GHL / Instagram), and handling feedback with grace.
• Lead Conversion : Actively convert inquiries into confirmed appointments by communicating the value of our services and following up on consultations.
• Sales Support : Implement monthly promotions and confidently introduce products, packages, and add-on services to clients via phone, email, and in-person.
• Client Success & Retention : Help clients celebrate their results by highlighting successful outcomes and encouraging them to share their experiences and return for future care.

Studio Operations & Systems Integrity

Qualifications

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